Senior Network Technician

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment. The role is responsible for installing, configuring, monitoring, and maintaining network equipment, responding to network incidents, and supporting network modifications and service restoration activities., * Perform network Move/Add/Change (MAC) activities, including physical and logical network modifications, port activation, network closet connections, and end-user connectivity.

• Install, configure, and maintain network infrastructure, including switches, routers, firewalls, network testing devices, and associated hardware.
• Perform advanced Cisco switch configurations using command-line interfaces and Cisco IOS in an enterprise environment.
• Troubleshoot complex Layer 2 and Layer 3 network issues involving VLANs, spanning tree, EtherChannel, and routing protocols.
• Monitor network activity, investigate alerts, isolate connectivity issues, and implement corrective actions.
• Respond to and manage network incidents and service requests through ITSM platforms, including ServiceNow and Remedy.
• Perform network break/fix activities to restore customer connectivity while meeting service-level agreements (SLAs).
• Configure network switches and testing devices, complete circuit patching, and optimize switch ports.
• Support Cisco wireless infrastructure, including wireless access points (WAPs), wireless LAN controllers (WLCs), SSIDs, and WLANs.
• Install and troubleshoot network cabling, including single-mode fiber, multimode fiber, and Cat6 copper connections.
• Utilize network testing equipment, including TDR and Fluke testers, to diagnose physical connectivity issues.
• Coordinate with facilities teams and vendors on office buildouts, network cabling, power, racks, cabinets, and data closets.
• Assist with budgeting, vendor quotes, and pricing comparisons for network infrastructure projects.
• Set up, test, diagnose, and repair network hardware before deployment, including coordinating equipment returns and replacements.
• Maintain accurate network documentation, drawings, asset records, and equipment inventories.
• Provide customer-facing technical support, including initial troubleshooting, communication, escalation, and ticket resolution.
• Support scheduled maintenance windows, after-hours network changes, and occasional weekend break/fix activities.
• Ensure network equipment and operations comply with established IT security policies and procedures.

• 4-5 years of experience in IT, network support, or a related technical field.
• Minimum 3 years of hands-on Cisco switch configuration and troubleshooting experience in an enterprise environment.
• Advanced knowledge of Cisco IOS and Layer 2/Layer 3 switch configuration.
• Experience with Cisco networking technologies and protocols, including:

o HSRP, RPVST, EIGRP, BPDUs, VLANs, trunks, and VTP.

o Spanning Tree Protocol, EtherChannel, OSPF, EIGRP, and BGP.

• More than 3 years of experience supporting Cisco wireless infrastructure, including WAPs and WLCs operating in lightweight mode with multiple SSIDs and WLANs.
• Advanced knowledge of network cabling, including single-mode fiber, multimode fiber, Cat6 copper, and Layer 1 troubleshooting.
• Experience using TDR, Fluke testers, and other Layer 1-3 network diagnostic equipment.
• Hands-on experience installing, configuring, and troubleshooting network switches, routers, firewalls, and related infrastructure.
• Familiarity with ITSM ticketing systems, including ServiceNow and Remedy.
• Experience supporting network infrastructure installations, office buildouts, and coordination with facilities teams and vendors.
• Fundamental knowledge of networking hardware, software, and enterprise IT environments.
• Strong troubleshooting, analytical, and critical-thinking skills.
• Ability to prioritize competing tasks, manage multiple responsibilities, and meet deadlines.
• Strong attention to detail, documentation skills, and customer communication abilities.

Preferred Certifications:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Entry Networking Technician (CCENT)

RYAN offers a comprehensive, competitive benefits package designed to support the well-being of our employees and their families. Some benefits may vary by contract.

• Paid Holidays (varies by contract)
• Paid Time Off (PTO)
• Bereavement, Military, and Parental Leave
• 401(k) or Roth Retirement Plan with Employer Matching
• Medical, Dental, and Vision Coverage
• Health Savings Account (with employer contribution)
• Group Term Life Insurance
• Pet Insurance
• Employee Discount Perks
• Voluntary Life Insurance
• Short- and Long-Term Disability
• Accident, Cancer, and Critical Illness Insurance