Lead Microsoft Dynamics 365 Developer

Kemper is seeking a Lead Microsoft Dynamics 365 Developer. Serves as the subject-matter expert for Kemper’s Microsoft Dynamics 365 Customer Relationship Management (CRM) and Power Platform solutions. Provides application-level technical ownership and leads the design, development, administration, integration and production support of complex, business-critical CRM capabilities. Supports Direct-to-Consumer lead intake, distribution and sales workflows and integrations with policy, agency licensing and other enterprise systems. Operates with a high degree of autonomy while partnering closely with Architects, Software Engineers, business leaders and cross-functional technology teams to deliver secure, reliable and scalable solutions within established enterprise architecture and standards., * Leads the design, configuration, customization, development and production support of complex Microsoft Dynamics 365 for Sales and broader Microsoft Power Platform solutions, serving as a technical escalation point for the platform.

• Partners directly with business leaders and cross-functional teams including QA, Marketing, Security, PMO and enterprise technology teams to translate complex business needs into technical solutions, influence delivery decisions and drive work through implementation.
• Leads application-level solution design and develops Power Apps (Model-Driven and Canvas), Power Automate flows, Dynamics 365 plug-ins, JavaScript and C#/.NET customizations for complex business processes, working within enterprise architecture and platform standards.
• Provides advanced administration and governance of Power Platform environments, user licensing, security roles, application access, Outlook integration and related platform configuration, identifying and implementing improvements to platform reliability and supportability.
• Owns application lifecycle management for Dynamics 365 and Power Platform solutions, including managed and unmanaged solutions, environment promotion, deployments, release readiness and platform upgrades in alignment with established engineering and governance practices.
• Leads the technical design and support of complex Direct-to-Consumer lead intake, routing, distribution and sales workflows, including integrations with policy administration, agency licensing and other enterprise systems.
• Leads analysis and implementation of application integrations using APIs and REST services and collaborates with Java/Spring Boot and other application teams to resolve complex end-to-end data and transaction issues. Partners with Architects when integration or platform decisions have broader enterprise impact.
• Acts as a senior technical escalation point for complex production issues across CRM, Power Platform and integrations; leads root-cause analysis and resolution and drives improvements in resiliency, monitoring and operational supportability.
• Defines and promotes appropriate testing and release practices for assigned solutions, including unit, integration and regression testing, and leads technical readiness for Dynamics 365 and Power Platform updates, patches and releases.
• Creates and maintains high-quality technical, operational and end-user documentation and ensures effective knowledge transfer across the team to reduce support risk and strengthen platform continuity.
• Provides technical leadership through application-level solution design, code and configuration reviews, development patterns and standards, mentoring and guidance to other developers. Ensures solutions align with enterprise architecture, security and platform governance while partnering with Architects on decisions outside the application’s established design boundaries.
• Evaluates new Microsoft Dynamics 365 and Power Platform capabilities, recommends adoption where they provide business value, and applies advanced problem solving and analysis to improve business processes, customer experiences and technical sustainability.

• Bachelor of Science in Computer Engineering, Computer Science, Information Systems or a related area of study, or equivalent professional experience.
• 5+ years of progressively responsible hands-on experience administering, customizing, developing and supporting Microsoft Dynamics 365, including demonstrated experience independently leading the design and delivery of complex enterprise CRM solutions; strong experience with Dynamics 365 for Sales required.
• Advanced Microsoft Power Platform expertise, including Power Apps (Model-Driven and Canvas), Power Automate, Dataverse, plug-ins and JavaScript, with the ability to lead complex application design and implementation.
• Strong experience with C#/.NET and Microsoft Dataverse, including advanced customizations, business rules, security, data relationships and application integration patterns.
• Proficiency managing Power Platform environments, user licenses, security roles, Outlook integration and related administrative functions.
• Proficiency creating, managing and deploying managed and unmanaged solutions across multiple environments.
• Demonstrated experience leading the design and support of complex enterprise integrations using APIs and REST services, with the ability to troubleshoot workflows across CRM and downstream systems and partner effectively with architecture and platform teams on broader technical decisions.
• Advanced problem-solving and analytical skills with the ability to independently diagnose and lead resolution of complex application, data, integration and production issues.
• Ability to quickly learn new concepts, unfamiliar platforms and technologies and apply them to business and technical problems.
• Strong written and verbal communication skills, including the ability to influence technical and business stakeholders, explain complex technical concepts and lead cross-functional technical discussions.
• Strong organizational and time-management skills with demonstrated ability to independently manage competing priorities, technical dependencies, production support and delivery commitments.
• Ability to create clear technical, operational and end-user documentation and provide mentoring, knowledge transfer and technical guidance to other team members.
• Experience with Azure DevOps and/or Power Platform Pipelines preferred.
• Experience with Java and Spring Boot, API testing tools such as Postman, and integration with enterprise applications preferred.
• Experience with ServiceNow, Splunk, Power FX, Power Query and Snowflake preferred.
• Experience with Microsoft Customer Insights or marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365 Marketing/Customer Insights or HubSpot preferred.
• Experience working with third-party vendors and within multiple delivery methodologies, including Agile and Waterfall, preferred.
• Insurance industry experience, particularly with lead management, policy administration, agency/producer licensing, sales or distribution processes, preferred.

The range for this position is $89000 to $148100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)., * Qualify for your choice of health and dental plans within your first month.

• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.

• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.

• Contribute to your community through United Way and volunteer programs.

• Balance your life with generous paid time off and business casual dress.

• Get employee discounts for shopping, dining and travel through Kemper Perks.

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises., The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.4 million policies, is represented by approximately 24,100 agents and brokers, and has approximately 7,000 associates dedicated to meeting the ever-changing needs of its customers.

*Alliance United Insurance Company is not rated.

We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V