Info System Support Specialist

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors, The primary responsibilities of this position include identifying and tracking software vulnerabilities, coordinating remediation activities, and creating, updating, testing, troubleshooting, and managing software deployments through Microsoft Intune. The successful candidate will work with technical teams to deploy security patches and software updates, investigate deployment issues, verify completed updates, and maintain accurate records of work performed.

In addition to vulnerability management and Intune responsibilities, this position supports software licensing, procurement coordination, renewals, and lifecycle tracking as needed. Responsibilities may include maintaining software records, tracking renewal deadlines, gathering purchasing information, and assisting with the administration of software agreements and vendor portals.

Work is performed under limited supervision and requires strong communication, problem-solving, organizational, and teamwork skills. The ideal candidate will be detail-oriented, demonstrate accountability, and work effectively with teammates and agency partners. The ability to learn new technologies, follow established procedures, and communicate technical issues clearly is essential to supporting the team’s operational and security objectives.

RESPONSIBILITIES INCLUDE A DIVERSE SET OF ISSUES INCLUDING:

• Endpoint vulnerability management and remediation.
• Microsoft Intune application deployment, configuration, and troubleshooting.
• Security patching, software updates, and deployment validation.
• Endpoint software testing, maintenance, and technical documentation.
• Collaboration with technical teams to resolve issues and improve endpoint security.
• Software licensing, procurement coordination, renewals, and lifecycle tracking as needed.

Work is performed under limited supervision. Good communication, attention to detail, and teamwork are essential. The successful candidate must be able to manage assigned responsibilities, maintain accurate records, communicate progress and potential issues, and collaborate with team members to meet operational priorities.

TYPICAL DUTIES INCLUDE:

• Reviews vulnerability reports and related data to identify affected software, devices, and remediation requirements.
• Coordinates with endpoint management and technical support teams to prioritize remediation activities and implement corrective actions.
• Deploys software updates, security patches, application upgrades, and other approved corrective measures.
• Creates, updates, tests, deploys, and maintains software packages, applications, and configurations using Microsoft Intune.
• Monitors deployment status, investigates unsuccessful installations, and resolves routine application deployment issues.
• Verifies successful installation of software updates and security patches using available management tools and reports.
• Maintains records of vulnerability findings, remediation actions, deployment results, exceptions, and outstanding issues.
• Tests software applications, updates, and deployment packages to identify potential issues before broader deployment.
• Uses SQL, established reports, and other approved tools to retrieve, review, and analyze endpoint, vulnerability, software inventory, and deployment information.
• Develops and maintains technical documentation, procedures, tracking tools, and knowledge base articles related to endpoint management and software deployment.
• Identifies recurring technical problems and recommends process improvements to increase deployment success and operational efficiency.
• Maintains software licensing and inventory records, gathers purchasing information, and tracks renewal and maintenance deadlines as needed.
• Assists with software purchasing and renewal documentation, vendor portal administration, and software lifecycle tracking.
• Reviews software requests and supporting documentation to identify missing information or approvals.
• Assists with gathering information from software master agreements, terms and conditions, and End User License Agreements (EULAs), referring complex questions to the appropriate staff.
• Communicates clearly and professionally, responds to requests in a timely manner, and documents troubleshooting steps and work performed.
• Demonstrates flexibility in responding to changing priorities and assisting other teams when operational needs arise.

• Basic knowledge of information technology concepts, operating systems, software applications, and endpoint management.
• Basic understanding of vulnerability management, security patches, software updates, and remediation practices.
• Ability to review technical reports, interpret findings, track assigned work, and communicate issues to appropriate technical teams.
• Knowledge of Microsoft Intune or the ability to learn application deployment, software packaging, device configuration, update management, and troubleshooting.
• Ability to test software deployments, investigate installation failures, and verify successful implementation of updates.
• Basic knowledge of SQL or the ability to learn how to query and analyze data for endpoint management, vulnerability reporting, software inventory, and deployment tracking.
• Understanding of security procedures, change management processes, and technical documentation requirements.
• Basic knowledge of software licensing, procurement processes, renewals, maintenance agreements, and software lifecycle management, or the ability to develop this knowledge.
• Ability to learn software master agreements, terms and conditions, and End User License Agreements (EULAs), and recognize when clarification is needed.
• Ability to use software vendor portals, licensing systems, databases, and other administrative tools as assigned.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to manage assigned responsibilities and competing priorities while working under limited supervision.
• Ability to establish and maintain effective working relationships with teammates, agency partners, and other technical staff.
• Demonstrated commitment to customer service, accountability, accuracy, teamwork, security, and continuous improvement., A high school diploma or general equivalency AND demonstrated experience in end user IT support.

The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan - The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

• Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

• Living Resources Program - Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

• Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. You will have an exciting opportunity to work with a team of motivated IT professionals within MaineIT Client Technologies. This entry-level position supports endpoint security, vulnerability management, and software deployment for State of Maine technology systems. The ideal candidate will have strong technical, organizational, analytical, and customer service skills, along with an interest in vulnerability management, endpoint management, software deployment, and troubleshooting. These skills are essential to supporting the team’s efforts to reduce security risks, maintain reliable endpoint devices, and ensure software is properly deployed and maintained.