Microsoft D365 CRM + Copilot/Ai Functional Lead, Manager

Industry/SectorNot ApplicableSpecialismMicrosoftManagement LevelManagerJob Description & SummaryThe OpportunityAs a Microsoft D365 CRM + Copilot/AI Functional Lead you will guide client support work within our business application consulting practice, focusing on Microsoft Dynamics CRM solutions that help clients improve operational efficiency and support business goals. As a Manager you will lead teams, coach team members, and manage complex workstreams while using sound judgment, technology, and business insight to shape delivery and address client needs. In this role at PwC, you will analyze client requirements, support CRM implementation efforts, and help deliver training and adoption support for Microsoft CRM applications, including Copilot and AI-enabled capabilities.ResponsibilitiesLeading Microsoft D365 CRM and Copilot/AI functional workstreams for client engagementsAnalyzing client requirements and translating business needs into CRM solution design and delivery plansManaging CRM implementations, including configuration decisions, deployment activities, and issue resolutionGuiding integration planning across Microsoft Dynamics 365, CRM architecture, and connected applicationsDeveloping team members through coaching, feedback, and review of project deliverablesOverseeing project timelines, scope, and budget while tracking risks and dependenciesDelivering user training and adoption support to help client teams use CRM tools effectivelyIdentifying opportunities to apply AI-enabled capabilities that improve operational efficiency and client outcomesBuilding relationships with client stakeholders to align solution priorities, resolve concerns, and adapt plans as needs changeWhat You Must HaveAt least a Bachelor’s degreeAt least 5 years of experienceAt least one of the following: Microsoft Dynamics 365 CRM certifications, Microsoft Dynamics 365 CRM Solution Architectlevel certifications, relevant Microsoft Dynamics 365 CRM application certificationsWhat Sets You ApartPreference for a Master’s or Masters of Business Administration degree in Computer Science/Information Systems, EngineeringDemonstrating Microsoft Dynamics 365 CRM and Copilot/AI functional leadershipLeading CRM implementation planning, budgeting, execution, and deliveryTranslating system interactions into client-focused solution recommendationsMentoring teams through feedback, review, and coachingApplying AI fluency to improve operational efficiency and user trainingTravel RequirementsUp to 60%Job Posting End DateThe salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

• At least a Bachelor’s degree
• At least 5 years of experience
• At least one of the following: Microsoft Dynamics 365 CRM certifications, Microsoft Dynamics 365 CRM Solution Architectlevel certifications, relevant Microsoft Dynamics 365 CRM application certifications

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work