IT Support Manager

We are seeking an experienced and dynamic IT Support Manager to join our team. As the IT Support Manager, you will lead a team of skilled IT professionals and be responsible for ensuring the smooth operation of our IT systems and delivering exceptional technical support to our employees and customers. If you are a hands-on leader with a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service, we want to hear from you! Responsibilities:

• Manage and lead a team of IT support specialists, technicians, and analysts, providing guidance, mentorship, and performance evaluations.
• Serve as an escalation point for complex technical issues, investigating and resolving critical incidents or problems promptly and effectively.
• Oversee the IT support ticketing system, ensuring timely and efficient handling of incidents, service requests, and inquiries.
• Establish and maintain service level agreements (SLAs) with internal departments or external clients, monitoring performance and taking corrective actions when necessary.
• Identify training needs and provide ongoing training and development opportunities to the IT support team.
• Develop and enforce IT support policies, procedures, and standards, ensuring compliance with security and data protection regulations.
• Collaborate with vendors and third-party service providers to ensure the availability of necessary hardware, software, and infrastructure on dozens of asynchronously connected floating company locations around the world.
• Collaborate with the IT management team to plan and execute IT projects related to support services, ensuring successful implementation and delivery.
• Identify opportunities for process improvements, automation, and the adoption of new technologies to enhance IT support services.

SKILL SETS: Ticketing Systems, i.e. Remedy-ServiceNow-Fresh Works Active Directory Office 365 Citrix NetScaler, SherlockTalent is committed to protecting and respecting your privacy. We’ll only store and use your personal information to administer your account and to provide you with information by email and SMS related to your account, job search, and career. Referral Source Submit Copyright © 2026 SherlockTalent | Designed by Josh Piller | Maintained by We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. . Manage consent Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensure the basic functionalities and security features of the website. These cookies do not store any personal information. Non-necessary Any cookies that may not be particularly necessary for the website to function and are explicitly used to collect user personal data via analytics, ads, and other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

• Bachelor’s degree in information technology, computer science, or a related field (or equivalent experience).
• Proven experience in managing an IT support team.
• Strong technical knowledge across a range of IT systems and technologies.
• Excellent problem-solving and troubleshooting skills.
• Solid understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).
• Familiarity with incident management and ticketing systems.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.
• Ability to work well under pressure and handle multiple priorities.
• Knowledge of security and data protection principles.
• Project management skills and experience.

Join our team and be a part of an exciting organization that values innovation, collaboration, and professional growth.