Sr. Systems Engineer, ProAV - North Central

This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States.The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.This is a remote-based position requiring up to 60% travel throughout the region.KEY RESPONSIBILITIESCustomer Onboarding & Technical TrainingLead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrationsCollaborate with the North Central Sales Territory Manager to ensure successful deploymentsDeliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configurationDevelop customized training materials, system designs, and internal/external knowledge base documentationEnsure successful transition into production environments, including complex multi-switch and multi-vendor deploymentsProfessional Services & Field EngineeringProvide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issuesCapture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnosticsSupport commissioning of AV-over-IP systems to ensure stable production performanceResolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networkingPre-Sales Engineering & Business ExpansionSupport Sales, Business Development, and Channel teams with technical scoping and solution designConduct on-site and virtual product demonstrationsAssist in Bill of Materials (BOM) creation and system architecture designProvide competitive analysis and technical positioningContribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. marketInternal Tools & Documentation DevelopmentDevelop and maintain internal scripts, configuration tools, and deployment utilitiesCreate automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsingAuthor best practice guides, training materials, and knowledge base documentationIndustry Representation & EventsRepresent NETGEAR at U.S. industry conferences and partner eventsDeliver technical workshops and presentationsProvide advanced AV-over-IP education and roadmap overviewsSupport event-based network deployments and multi-vendor interoperability demonstrationsQUALIFICATIONSMinimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering rolesDeep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile developmentStrong understanding of routing and switching fundamentalsHands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networksField experience troubleshooting complex AV-over-IP systemsIndependent lab development and advanced technical self-studyPreferred QualificationsBachelor’s degree preferred but not requiredIndustry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not requiredExperience working in a Solutions Architect or Systems Engineering capacity preferredTravel RequirementsMust be willing to travel up to 60% within the North Central U.S. regionTerritory CoveredNorth Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky.Company StatementAt NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We’re a performance-driven, talented and connected team that’s committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you’ve got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

• Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
• Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
• Strong understanding of routing and switching fundamentals
• Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
• Field experience troubleshooting complex AV-over-IP systems
• Independent lab development and advanced technical self-study, * Bachelor’s degree preferred but not required
• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
• Experience working in a Solutions Architect or Systems Engineering capacity preferred

Travel Requirements

• Must be willing to travel up to 60% within the North Central U.S. region

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We’re a performance-driven, talented and connected team that’s committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you’ve got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.