IT Network Administrator - Journey

At the Department of Licensing (DOL),we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Information Services Division (ISD) is looking for a partner to join their Network Support team and bring network administration, troubleshooting, and customer service experience to their role as a Network Administrator.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are a customer-focused IT Professional with strong network and problem-solving skills, we invite you to apply!, As the Network Administrator, you will help keep DOL’s network secure, reliable, and available to support agency services across Washington. Your work will support more than 350 network devices at 275 sites, connecting employees, business partners, and customers to the systems they depend on. You will use independent judgment to translate business needs into network solutions and address issues that affect agency operations, helping every Washington resident live, work, drive, and thrive.

Some of what you will do:

• Design, implement, and maintain switching, routing, and wireless connectivity for the agency’s local area and wide area networks (LAN/WAN).
• Coordinate internet circuit procurement, replacement, relocation, and removal, and select, configure, deploy, and support replacement network equipment.
• Configure and manage firewalls, network access controls, and internal network security zones.
• Monitor network performance, analyze traffic, packet captures, and logs, and trace cabling to resolve connectivity issues, equipment failures, and service outages.
• Work with IT teams, end users, other state agencies, vendors, and business partners to maintain connections and resolve network issues.
• Maintain network configurations and documentation, and securely remove configurations from retired equipment., + Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

Experience can be obtained concurrently.

What may help set you apart:

• Cisco Certified Network Associate (CCNA) certification.
• CompTIA Network+ certification.

Additional Conditions of employment:

• Must be available for on-call responsibilities, occasional evening and weekend work, and work beyond 40 hours as needed. Flexibility in scheduled workdays is required.
• Must be able to travel locally and statewide, using state vehicles and potentially a personal vehicle.
• Prior to new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations. For information about available accommodations, the interview process, or the position contact Kyle Odell., Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full. Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice, We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday., * Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.
• None of these apply.

07

Do you have the following preferred experience?Please select all that apply.

• Cisco Certified Network Associate (CCNA) certification.
• CompTIA Network+ certification.
• None of these apply.

08

Where did you learn of this vacancy?

• Word of mouth
• Handshake
• LinkedIn
• DOL jobs pages
• Hiring event/workshop
• Worksource
• careers.wa.gov
• Indeed.com
• Other

09

If you answered “other” to the preceding question, please indicate where you learned of the vacancy in the space below. 10

Please acknowledge that to be considered for this position you must answer all supplemental questions fully and you must attach a current cover letter.

• Yes
• No

• Eight (8) years of experience analyzing, installing or maintaining computer software applications, hardware, or telecommunications, network infrastructure equipment, and providing customer or technical support in information technology.

Up to Five (5) years of relevant education (in Computer Sciences or closely related field) may substitute year for year for experience.

• Associate degree OR 2 years of college (60 semester or 90 quarter credits)
• 3 years of college (90 semester/135 quarter credits)
• Bachelor’s Degree
• Master’s degree or higher
• None of these apply

04

How many years of relevant experience do you have analyzing, installing or maintaining computer software applications, hardware, or telecommunications, network infrastructure equipment, and providing customer or technical support in information technology?

• I have less than 3 years of this type of experience.
• I have 3 or more years of this type of experience.
• I have 4 or more years of this type of experience.
• I have 5 or more years of this type of experience.
• I have 6 or more years of this type of experience.
• I have 7 or more years of this type of experience.
• I have 8 or more years of this type of experience.
• I do not have this type of experience.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.