Help Desk Technician

• Provide prompt and professional technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot computer hardware components, peripherals, mobile devices, and operating systems such as Windows, macOS, and Linux.
• Assist users with network troubleshooting including LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management.
• Support desktop support functions by configuring, maintaining, and repairing computers and related equipment.
• Manage customer support tickets efficiently using help desk systems; document issues accurately and follow up to ensure resolution.
• Conduct analysis of recurring problems to identify root causes and recommend improvements for system stability and security.
• Collaborate with IT teams on equipment setup, software deployment, security updates, GPO (Group Policy Object) configurations, and user account management.

• Proven experience in technical support or help desk roles within a corporate or enterprise environment.
• Strong knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
• Hands-on experience troubleshooting computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS configuration, and VPN connectivity.
• Skilled in hardware troubleshooting including computer hardware components and peripherals; capable of performing repairs or replacements as needed.
• Experience supporting operating systems like Windows (including Windows 10/11), macOS, and Linux distributions.
• Familiarity with help desk ticket management tools and customer service best practices to ensure timely issue resolution.
• Excellent communication skills with the ability to convey technical information clearly to non-technical users; strong analysis skills for diagnosing complex problems.

Embark on a rewarding career where your technical skills make a tangible difference! We’re dedicated to fostering an inclusive environment that values innovation, teamwork, and continuous learning-empowering you to grow professionally while supporting our organization’s success.