Client Partner - Telecom (IT Services & Consulting Background)
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Role details
Tech stack
Job description
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Client Partner for a Large Telecom Account - Own and grow a strategic Telecom client relationship across all IT Services & Consulting service lines, with responsibility for revenue growth, client satisfaction, and overall account strategy. \n
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Build C-Level Relationships - Develop and cultivate strong relationships with CIOs, CTOs, CDOs, CEOs, business leaders, and procurement executives across the client organization. \n
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Drive Account Growth & Share of Wallet - Identify whitespace opportunities, expand the service footprint, and increase year-over-year revenue and share of wallet across Digital, Cloud, Data & AI, Engineering, Applications, Infrastructure, and Managed Services. \n
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Lead Large Deal Pursuits - Identify, shape, and close large, complex, multi-year IT Services engagements, including Digital Transformation, Cloud Modernization, AI/GenAI, Data & Analytics, Customer Experience, Network Transformation, and Application Modernization. \n
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Own Revenue & P&L - Carry and consistently achieve multi-million-dollar annual revenue targets, while managing account profitability, commercial performance, and overall P&L responsibility. \n
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Develop Strategic Account Plans - Create and execute comprehensive account strategies, stakeholder maps, whitespace plans, revenue forecasts, and 3-5 year growth roadmaps aligned with the client’s business and technology priorities. \n
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Lead Cross-Functional Pursuit Teams - Coordinate with sales, pre-sales, solution architects, delivery, consulting, alliances, and executive leadership to develop differentiated solutions and win strategic opportunities. \n
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Co-Create Transformation Roadmaps - Partner with telecom executives to understand business challenges and translate their priorities into long-term technology transformation programs and managed services opportunities. \n
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Expand Executive Sponsorship - Establish strong executive-to-executive relationships and create strategic partnerships that position the organization as a trusted transformation and technology partner. \n
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Drive Client Governance - Lead executive business reviews, account governance, QBRs, customer satisfaction initiatives, and escalation management to strengthen the overall client relationship. \n
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Market & Industry Leadership - Maintain deep knowledge of the Telecom industry and emerging priorities including 5G, OSS/BSS, Network Transformation, Cloud, AI/GenAI, Digital Engineering, Customer Experience, IoT, Data & Analytics, and Network Automation. \n
Requirements
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15+ years of experience in Enterprise Sales, Client Partner, Account Management, Business Development, or Consulting within IT Services & Consulting. \n
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Minimum 7+ years of experience managing large Telecom accounts in the North American market, preferably with a Tier-1 System Integrator / Global IT Services company. \n
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Proven track record of owning and growing large Telecom relationships, with demonstrated success in increasing revenue, expanding share of wallet, and acquiring new service opportunities. \n
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Strong existing relationships with C-level and VP-level executives across major North American Telecom organizations. A demonstrable executive network is highly preferred. \n
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Proven ability to originate, shape, negotiate, and close large multi-million-dollar, multi-year IT Services & Consulting deals. \n
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Deep understanding of Telecom business and technology priorities, including Network Transformation, 5G, OSS/BSS, Cloud, Digital Engineering, AI/GenAI, Data & Analytics, IoT, CX Transformation, and Managed Services. \n
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Demonstrated experience managing $25M+ annual revenue portfolios; $50M+ account/P&L ownership is strongly preferred. \n
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Strong P&L, commercial, forecasting, pipeline management, and account planning experience. \n
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Exceptional C-suite communication, consultative selling, negotiation, presentation, and stakeholder management skills. \n
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Experience leading complex, cross-functional pursuits involving sales, consulting, solutioning, delivery, alliances, and executive leadership. \n
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Bachelor’s degree in Engineering, Business, Computer Science, or a related field; MBA preferred. \n
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