Junior ICT Technician

This role would suit someone with experience supporting IT either within a school environment or an MSP, who enjoys taking ownership of technical issues and delivering reliable solutions.

You’ll be responsible for keeping systems running smoothly while also help the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment., * Act as the one of the onsite contacts for IT, providing responsive 1st line support to staff and students

• Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more
• Install, configure and upgrade hardware and software across the school network
• Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications
• Work proactively with stakeholders to identify improvements in ICT provision
• Communicate technical solutions clearly and effectively to non-technical users

• Knowledge of Microsoft Office 365 and Windows operating systems
• Some understanding of common user applications and networked systems
• Confident troubleshooting skills with the ability to work independently under pressure
• Excellent communication and organisation skills, with a customer-first approach