Lead Principal Technical Program Manager

Shapes and leads Oracle’s AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution.

Partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes. Aligns execution across Oracle service teams, GenAI teams, engineering organizations, and diverse ticketing platforms, driving highly complex initiatives from strategy through delivery and adoption.

Guides cross-team technical decisions for automated data collection, knowledge pipelines, and agent integrations, establishing expectations for data quality, freshness, security, and relevance. Manages dependencies, removes bottlenecks, and serves as the escalation point for program risks and delivery issues.

Drives continuous improvement through automated reporting and insights that measure self-service success, engineer productivity, knowledge effectiveness, and time to resolution. Establishes scalable practices and clear accountability across teams to deliver sustained improvements in customer and support experiences.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Project/Program Management, Technical Leadership, Problem Solving Skills, Automation, Technical Support, Artificial Intelligence (AI), Time Management, Oracle, Resolve Customer Issues, Establish Priorities