IT Tech Support Analyst I

Category: Computer User Support Specialists

Description This position is based in Great Falls, Montana, and requires working onsite. Candidates must be able to work in person at our Great Falls location.Individual will provide technical support for staff. Responsibilities include installation, testing, maintenance, repair and networking of computers and peripherals; administration of Windows domain and accounts; installation, updates and troubleshooting of software on Windows-based computers; general technical support; inventory and records maintenance. General Service Desk duties include; technical support via email/phone/ticketing system, strong customer service orientation and ability to interact well with diverse end-users and technical staff are required. Individual must be detail-oriented and able to independently and successfully troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant. Issues can and will include Local Area Networks (LANs), end user computers, and company supported software systems. Individual utilizes a variety of concepts and procedures including industry best practices within the information management field in order to upgrade, analyze, troubleshoot, resolve and document company computer systems, hardware, software and network issues and support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment. Requirements Communicates effectively both written & orally with co-workers and internal customers. Working technical knowledge of both PC hardware and software. Must possess knowledge of basic networking concepts and equipment familiarity, including routers, modems, and switches, and the networking and cabling of associated equipment. Willingness and ability to travel as needed within the territory of ESGW and to national meetings. Overtime and evenings required to meet deadlines and be part of an on-call rotation as needed.

Physical Requirements Ability to move independently or with reasonable accommodation within the facility and community. Applicant must be physically and mentally able to perform all requirements of the job including but not limited to walking, sitting, bending, twisting, stooping, standing and kneeling for periods of time. Frequently lifts and moves hardware/networking equipment weighing up to 70 pounds. All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience High School/Equivalent Coursework in Computer Science or technical training that would give the applicant skills needed to perform the computer support and problem-solving required. 0-2 years Experience in Help/Service Desk and/or End User support troubleshooting software and hardware such as: Microsoft 365 programs, Operating Systems (MS Windows 10 & 11, Windows Server 2012 and above, Apple iOS); laser printers, thermal printers, copiers, scanners, laptops, desktops, and mobile devices.

Easterseals-Goodwill offers a comprehensive & competitive benefits package including: Medical, Vision, Dental, and Voluntary Products Paid Time Off (PTO) 401(k) Retirement Plan + up to 4% contribution Tuition Assistance Flexible Spending + Health Savings Accounts 10% Discount on ESGW Services Employee Wellness Program 30% Discount at Goodwill Stores Referral Programs