Salesforce Litify Administrator

• Serve as the primary Salesforce/Litify Administrator, overseeing configuration, customization, security, and day-to-day platform operations.
• Build and enhance legal workflows using Salesforce Flow and other declarative automation tools.
• Manage user access, permissions, integrations, and third-party applications.
• Maintain data integrity through audits, governance, migrations, and reporting best practices.
• Create dashboards and reports that provide visibility into caseloads, productivity, pipeline, and operational performance.
• Lead Litify implementation efforts, including requirements gathering, testing, rollout activities, and enhancement prioritization.
• Act as the internal subject matter expert, providing user support, training, and documentation.
• Partner with stakeholders and vendors to deliver scalable technology solutions and improve platform adoption.

• Salesforce Administrator Certification (ADM 201) or equivalent practical experience.
• 3+ years of Salesforce administration experience, including automation, security, reporting, and user management.
• Experience with Litify or Salesforce Service Cloud, ideally within a legal environment.
• Strong knowledge of Salesforce Flow and data management tools.
• Ability to translate business requirements into practical technical solutions.
• Excellent communication and stakeholder management skills.

Nice to Have

• Direct Litify implementation or administration experience.
• Additional Salesforce certifications.
• Exposure to AI-driven workflow solutions, legal technology platforms, document management, e-signature tools, or legal accounting integrations.
• Experience supporting greenfield Salesforce implementations.