Help Desk Technician Level 2 (MSP)

Help Desk Technician Level 2 (MSP) We are a Manhattan based IT consulting firm focused on providing a wide range of technical and strategic support services to their clients. We offer a variety of managed services including; backup solutions, 24/7 support and monitoring, a variety of e-mail solutions, as well as network infrastructure design, server and PC servicing. Our mission is to provide comprehensive solutions by combining the latest technology advancements with a multi-layered infrastructure design. We are expanding and in need of a Help Desk Technician Level 2 (MSP). This is a collaborative role requiring the Help Desk Technician Level 2 (MSP) to answer escalated ticket and assist with project work. Key technologies that you will work with as a Help Desk Technician Level 2 (MSP) are Windows Server, Microsoft 365, AD/GPO, ConnectWise, Network Administration (routers/switches/firewalls), Cisco Meraki, Hyper-V, VMware, and Azure. Previous MSP experience and, strong customer

service skills, are for the Help Desk Technician Level 2 (MSP) role. Help Desk Technician Level 2 (MSP) Qualifications & Experience:

Microsoft 365 (Word, Excel, Outlook, etc.), including advanced Excel formula usage and the use of pivot tables. Provide Advanced Active Directory support (Recommend additions/changes to GPOs, Optimize AD structure, maintain best practices for AD, ensure enforcement of GPOs, etc.) Hardware and software installation, including new PC setup from scratch or drive cloning Troubleshoot hardware: Desktop, laptops, printers, scanners, phones, etc. Knowledge of remote troubleshooting technologies (RDP, VNC, Telnet, etc.) Windows Server administration - Versions 2012 - 2022 VMware or Hyper-V administration Azure Entra ID, Intune a plus ConnectWise experience a major plus Previous MSP experience required

Medical, Dental, and Vision Insurance Long-term and short-term disability 401(k) with 3% match 3 weeks PTO + Paid Holidays Annual Bonus Certification Reimbursement Ongoing Paid Training