Computer Operations Technician I

The Computer Operations Technician I will provide timely and accurate technology support services through effective network monitoring, systems monitoring, data center administration, computing equipment operations, enterprise printing, and by providing quality first level customer support to walk up and telephone inquiries., 1. * Please describe your information technology (IT) experience, including the systems, applications, technologies, and projects you have supported. Highlight any accomplishments, specialized skills, certifications, or experiences that demonstrate your ability to be successful in this role. (Open Ended Question)

1. • Do you now, or will you in the future, require sponsorship for an employment visa? + Yes + No
2. • Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency? + Yes - If yes, please upload a copy of your Standard Form (SF-50) + No

Applicant Documents

Required Documents

1. Cover Letter/Letter of Application
2. Resume

Optional Documents

1. Yellow Layoff Form
2. Blue Layoff Card
3. AHP Letter
4. Standard Form 50 (SF-50)

Type of Recruitment Knowledge, skills and abilities

• Demonstrated knowledge of PC workstation operation, principles and desktop functions in a centralized client/server environment and working knowledge of UNIX client/server environments.
• Working knowledge of network operations and monitoring in a data network communications environment.
• Working knowledge of computing equipment and peripherals to include laser printing systems, tape backup systems, SANs, and communication systems.
• Demonstrated ability to effectively communicate orally and in writing in order to explain computer related situations, resolutions, and issues to staff and customers.
• Ability to interact effectively with IT customers and staff. Ability to multitask.

Special licenses, registration or certification N/A Education or training N/A Level and type of experience

• Some experience in a dynamic, fast paced hardware, software, customer service oriented and functional technology environment.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Previous work experience and training with computing environment currently utilized by the University is preferred.
• Preferred individual should have previous experience in the use of formal network/software monitoring tools with previous experience in a similar hardware, software and functional environment.
• Preferred experience would include use of optical scanning equipment, control of Enterprise Backup systems, and High Speed Laser Printing Systems.
• Previous technical training in applicable computer operations, network monitoring, data networking, equivalent of A+ or Net+ certification is also preferred.
• High School Diploma or GED.

Please submit a complete application including a resume and cover letter by the close date to ensure your application will be considered. Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.