SOIU Telecommunication Supervisor

This position is assigned to NC Department of Adult Correction, Special Operations and Intelligence Unit (SOIU) and is located at the Yonkers Road Complex in Raleigh, NC.

Reporting to the Telecommunicator Assistant Manager in the SOIU Communications Center, this position serves as a shift supervisor, supervising SOIU Telecommunicators on an assigned shift. This position will rotate days on/off to provide coverage as required. Job responsibilities include the following:

~ Perform the essential duties of a SOT and direct the operations of an assigned shift.

~ Responsible for staff scheduling, training, development and performance management.

~ Provide direct supervision of all staff on the shift and to perform the duties of the “manager in charge” of the Communications Center during times when no other management personnel is available.

~ Assist other management in the planning and development of internal policies, procedures and SOP to improve Communications Center operations.

~Review and take appropriate action in the areas of VIPER radio communications, data entry including CAD and DCI, probation violations, order for arrest and responses to queries on DCI terminal pertaining to results from OPUS, eWarrants, CJLEADS, RNA.

~ This position is designated mandatory and must report or stay over during adverse weather events.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Documented working knowledge of Federal Communications Commission (FCC) rules, regulations, and standards governing radio transmissions.
• Experience communicating via two-way radio and multitask with multiple information inputs (phone, radio, internet, etc.) Documented experience monitoring the VIPER communication system and/or Computer Aided Dispatch (CAD) System, multi-channel telecommunications consoles, and/or computer terminals. *, * Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application., Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of progressively responsible telecommunicator experience, including one year as a lead worker;

Or an equivalent combination of education and experience.

Necessary Special Qualifications: Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of Employment.

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NCFlex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!