Technical Support Specialist

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program onsite* at Dahlgren, VA.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector’s most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

This position is contingent on contract award.

How Role will make an impact:

Technical Proficiency:

• Computer networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., Public Key Infrastructure)
• Remote access technologies
• Systems administration concepts
• Common network tools (e.g., ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• Operating System command line execution (e.g., ipconfig, netstat)
• Cloud computing service and deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

• Cybersecurity principles, threats, and vulnerabilities
• National and international cybersecurity laws, regulations, and ethics
• Organizational IT user security policies (e.g., account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

• Risk management processes (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• Standard Operating Procedure (SOP) development and maintenance, * Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).

What you’ll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active Secret Clearance
• Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
• IAT I Certification: A+, Network+, SSCP, CND, OR CCNA

What Sets You Apart:

• IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP