EPIC Upgrade Specialist

Kforce has a client that is seeking an Epic Upgrade Specialist in New York, NY. Overview: The Epic Upgrade Analyst supports Epic upgrades and release activities within a managed services environment. This role requires strong technical expertise in a certified Epic application, experience managing multiple upgrade cycles, and the ability to partner effectively with both technical and operational stakeholders. The analyst is responsible for evaluating upgrade impacts, completing build and testing activities, resolving issues, supporting data migration, and communicating risks and dependencies throughout the upgrade lifecycle. Key Tasks:

• Support end-to-end Epic upgrades and scheduled release activities
• Review Epic Nova Notes and assess application and cross-application impacts
• Partner with operational, technical, and client stakeholders throughout the upgrade lifecycle
• Complete required Epic build, configuration, testing, issue resolution, and data migration activities
• Identify and communicate upgrade risks, dependencies, decisions, and status updates
• Troubleshoot application and workflow issues associated with upgrades and releases
• Mentor and coach team members while sharing Epic application knowledge and best practices
• Deliver high-quality services within established managed services processes, service levels, and accountability expectations

• Current Epic certification in the application area supported by the role
• 3+ years of hands-on Epic experience, including experience with multiple Epic upgrades
• Deep technical and functional knowledge of the primary Epic application area
• Working knowledge of related Epic applications and cross-application workflows

Experience supporting the full Epic upgrade lifecycle, including:

• Nova Note review
• Impact assessment
• Operational stakeholder engagement
• Build/configuration
• Testing and issue resolution
• Data migration
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills with the ability to work with both technical and nontechnical stakeholders
• Strong client-facing, mentoring, and coaching skills
• Ability to work effectively within a managed services environment with defined service levels, processes, and accountability expectations

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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