ServiceNow Platform Architect

We’re looking for an experienced ServiceNow Platform Architect to lead the design, governance, and evolution of large-scale ServiceNow environments. In this role, you’ll partner with business leaders, enterprise architects, platform engineers, and development teams to build scalable, secure, and reusable ServiceNow solutions that accelerate business outcomes.

You will serve as the technical authority for the ServiceNow platform, driving architecture standards, platform governance, automation strategies, and best practices across the organization.

What You’ll Do

• Architect, administer, and develop enterprise-scale ServiceNow solutions.
• Define and govern platform standards, reusable components, and reference architectures.
• Lead ServiceNow platform strategy, roadmap planning, and modernization initiatives.
• Drive platform governance, security, compliance, and operational excellence.
• Design self-service capabilities that enable teams to innovate within established guardrails.
• Collaborate with Enterprise Architecture, Security, Cloud, SRE, and Infrastructure teams to ensure alignment with organizational standards.
• Guide development teams on configuration, customization, integrations, and platform optimization.
• Establish best practices for platform scalability, maintainability, and performance.
• Reduce delivery friction through automation, standardization, and reusable frameworks.
• Provide technical leadership throughout the project lifecycle, from discovery through production deployment.
• Engage directly with executive stakeholders and business leaders to align technology investments with strategic goals.

• ServiceNow Certified Technical Architect (CTA) Certification.
• 5+ years of ServiceNow platform architecture experience.
• 5+ years of ServiceNow Administration experience.
• 5+ years of ServiceNow Governance experience.
• Extensive experience leading large-scale enterprise ServiceNow implementations.
• Deep understanding of ServiceNow platform architecture, application development, and administration.
• Strong communication, presentation, and stakeholder management skills.
• Bachelor’s degree in Computer Science, MIS, Information Technology, or a related field.

Preferred Qualifications

• ServiceNow Certified Master Architect (CMA) Certification.

• Expertise in one or more ServiceNow modules including:

• ITAM (IT Asset Management)
• ITOM (IT Operations Management)
• GRC (Governance, Risk & Compliance)
• SPM (Strategic Portfolio Management)
• TPSM/TPRM (Third-Party Service/Risk Management)

Strong understanding of ITIL principles and IT Service Management frameworks.

Experience with platform security, network architecture, and server infrastructure.

Proven success building governance models and reusable platform capabilities.

Experience working with cloud, DevOps, and Site Reliability Engineering (SRE) teams. What Makes You Successful

• Strategic thinker with a platform-first mindset.
• Ability to influence technical and business stakeholders at all levels.
• Passion for building scalable, secure, and highly governed enterprise platforms.
• Strong analytical and problem-solving abilities.
• Exceptional leadership, collaboration, and mentoring skills.