Product Support Technician

• Diagnose product concerns via phone and email, guiding customers through safe mechanical and electrical troubleshooting with clarity and confidence
• Determine warranty eligibility and recommend appropriate resolution paths - replacement parts, service options, or escalation as needed
• Document accurate technical case histories in NetSuite, maintaining thorough records for every customer interaction
• Share recurring product trends and concerns with Quality, Engineering, and Product teams to drive continuous improvement
• Handle approximately 70 calls and cases daily, delivering solutions in a clear, courteous, and timely manner
• Continuously grow your product knowledge - becoming a true expert in outdoor equipment and small engines so you can confidently diagnose and solve problems

• Naturally curious and enjoys figuring out how things work - you get genuine satisfaction from diagnosing a problem and finding the right answer, whether it’s equipment, engines, or everyday mechanical challenges
• Excellent verbal and written communication skills - you listen carefully, explain clearly, and make customers feel heard and taken care of
• Able and willing to work required overtime during busy seasons
• Calm, patient, and empathetic under pressure - you de-escalate tense situations with professionalism and see every interaction through to a resolution
• Strong troubleshooting and problem-solving skills with sharp attention to detail
• Enjoys DIY, hands-on work, or tackling projects around the house - a mechanical mindset goes a long way in this role
• High sense of accountability, teamwork, and follow-through
• Proficient with computer systems and software; NetSuite or CRM experience is a plus
• Comfortable working at a high pace in a fast-moving, high-energy environment
• At least 1 year of customer service, call center, or small engine / outdoor power equipment experience preferred; a genuine interest in learning small engine repair is accepted in place of experience
• High School Diploma or equivalent required

Product Support TechnicianOutdoor Power Equipment$18.00-$20.00 per hourMonday-Friday, 8:30am-5:00pm + OvertimeGalloway, Ohio (onsite)Temp to Hire Why You’ll Love This Job:

• After being hired on, the following benefits are offered:
• Strong benefits
• Multiple medical plans including HSA availability with company contributions
• Company-paid disability and life insurance coverage
• Generous 401k matching
• Competitive pay
• Casual atmosphere/dog-friendly environment