REQT: Direct Client: IT Help Desk Support @ Dauphin County, PA - Hybrid.

We are seeking candidates who do not require visa sponsorship, are eligible to work on a W2.

• Hybrid work arrangement with a minimum of 2 days per week onsite/in-office

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.

You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.

Skill

Required Exp

Candidate Exp

Experience in information security related support

2

Experience in helpdesk related support

2

Experience with Microsoft server and workstation operating systems

Required

Experience with Microsoft O365 products

Required

Experience with incident reporting and support ticketing systems

Required

Experience with network and computer security testing tools

Required

Experience reading and interpreting security logs and reports

Required

Experience working with Tenable and Splunk

Required

Associate’s degree or current certifications within information technology