Information Management Analyst

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Information Management Analyst - Intermediate Level, you will, within defined guidelines and framework, manage and analyze information using a variety of techniques and tools and support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations.

This role will support one or more information management functions: Metadata management to ensure information is understood, Data Quality to ensure data is measured and trusted, Retention Management to ensure data is retained and purged appropriately, or Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you’ll do:

• Support maintenance of Information Asset Inventories to ensure data and assets are cataloged appropriately
• Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
• Partners across governance, technology and business to identify critical data and develop data quality rules across the appropriate dimension
• Maintains metadata repository and proper metadata association.
• Supports team members in reviewing, validating, and recording metadata and data quality information.
• Develops and documents definitions and data quality rules that support critical business processes.
• Documents data quality plan and implements approved data quality rule checks.
• Monitors data quality results, reports and dashboards, and escalates as appropriate.
• Supports documentation and update of data quality corrective action plans.
• Supports and begins to define the development of processes and enhancements to mitigate data quality risks.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Bachelor’s degree in a business or science field; OR 4 years of relevant education and/or experience.

• 2 years of experience in an information management practice, business application function, or data delivery; OR Advanced degree in a Business or Science discipline.
• Working knowledge of data management practices and awareness of data governance theories and tools.
• Beginning SQL knowledge including SQL-based languages.
• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.
• Demonstrated critical thinking and problem-solving skills.
• Demonstrated presentation and communication skills.

What sets you apart:

• Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
• Knowledge of data governance frameworks, control environments, and data trust practices.
• Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
• Experience managing structured and unstructured data assets across complex enterprise ecosystems.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Driving innovative ideas. It’s what you’re made of. When you’re part of our data management team, you can use your talents for synthesizing data models to make strategic recommendations. We’re a company that prioritizes its people, inclusive culture, and work-life balance, so you can be your authentic self while continuing your career journey. Enjoy great pay and benefits while tackling the challenges to support those we serve.

• Full Time
• No Travel
• 34 Days PTO (including 2 volunteer days)
• Up to 8% 401(k) Match *

Success Profile

What makes a successful Information Management Analyst - Intermediate Level at USAA? Review the top traits we’re looking for and see if you’re the right fit

• Collaborative
• Analytical
• Technologically savvy
• Focused
• Problem-solver
• Strategic

Career Path

• • Intermediate
• • Mid-level
• • Senior
• • Manager
• • Director
• • Executive Leadership, Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.