Senior Network Engineer

The Senior Network Engineer is responsible for maintaining the security, integrity, availability, and performance of Mooresville Graded School District’s network infrastructure and confidential information. This position establishes and maintains network security measures, monitors vulnerabilities and potential threats, and develops strategies to respond to security incidents., The Senior Network Engineer performs the following duties and responsibilities with limited supervision:

Network Administration and Infrastructure

• Manage the installation, configuration, maintenance, and operation of local and wide area networks and associated hardware and software.
• Provide secondary technical support to District technology staff.
• Monitor network performance, troubleshoot connectivity issues, and maintain reliable access to districtwide technology resources.
• Maintain accurate documentation of network configurations, operating procedures, hardware and software inventories, and service records.
• Collaborate with the Director of Technology to evaluate district networking and data operations needs and recommend infrastructure improvements and modifications.

Network Security and Risk Management

• Maintain and strengthen network security to protect confidential and sensitive District information.
• Implement and maintain appropriate security measures, controls, authentication procedures, and access permissions.
• Identify, assess, and manage network vulnerabilities and potential security threats.
• Investigate security breaches, analyze their sources, and assist in implementing corrective measures.
• Conduct regular internal and external security audits.
• Develop and support incident response procedures and IT risk management practices.
• Support data protection, backup procedures, and secure access to District systems.

Systems Administration and Technical Support

Manage, maintain, and troubleshoot the following systems and services:

• Content filtering and Google Workspace domain administration.
• IP endpoints and network-connected devices.
• Data backup and recovery services.
• User account automation and account management.
• Voice over Internet Protocol (VoIP) services.
• Active Directory and Group Policy management.
• Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS).
• Certificate and password management.
• Analog intercom systems.
• Virtual private network (VPN) services.
• Network authentication, authorization, and directory services.

Collaboration and Customer Service

• Work effectively with technology coordinators, principals, media coordinators, vendors, contractors, engineers, teachers, and other District staff.
• Provide timely technical support and communicate technical information clearly to both technical and nontechnical audiences.
• Coordinate technology initiatives and infrastructure improvements with the Director of Technology and other appropriate personnel.
• Perform quality assurance, process analysis, and other activities to improve network reliability and service delivery.
• Perform other duties as assigned.

• Bachelor’s degree and seven (7) years of network technology support experience; or
• Ten (10) years of network technology support experience.

Preferred Qualifications

• Bachelor’s degree and ten (10) years of network technology support and device repair experience.
• Experience supporting technology in a K-12 educational environment., Technical Knowledge
• Extensive knowledge of K-12 educational computing environments.
• Extensive knowledge of Mac and Windows end-user devices and operating systems.
• Extensive knowledge of local area networks, wide area networks, and network management.
• Extensive knowledge of TCP/IP, computer networking, routing, and switching.
• Working knowledge of packet analysis concepts and tools.
• Working knowledge of Lightweight Directory Access Protocol (LDAP), Active Directory, and directory services.
• Knowledge of authentication, authorization, access control, vulnerability management, incident response, and IT risk management.
• Comprehensive knowledge of productivity software and applications.
• Extensive knowledge of debugging, diagnostic, troubleshooting, and repair techniques and tools.
• Knowledge of application installation, deployment, and management across Mac and Windows environments.
• Experience with programming and scripting.
• Experience with databases and related technologies.

Professional Skills and Abilities

• Ability to collaborate effectively with a wide range of District personnel and external partners.
• Strong oral and written communication skills.
• Strong customer service and problem-solving skills.
• Effective time management, scheduling, and organizational skills.
• Ability to prioritize competing assignments, projects, and deadlines.
• Strong attention to detail and commitment to quality assurance.
• Ability to analyze processes, identify areas for improvement, and recommend effective solutions.
• Ability to work independently with limited supervision while maintaining effective communication with the Director of Technology., The position requires the ability to communicate effectively through speech, vision, and hearing. The employee must be able to use their hands for simple grasping and fine manipulation.

The work may require bending, squatting, reaching, and the ability to lift and carry up to 50 pounds, as well as push or pull light weights. The position frequently involves operating an automobile or other automotive equipment for District-related activities.

This is a 12-month, full-time position with eligibility for the District’s benefits package. Continued employment is contingent upon satisfactory performance and maintaining good standing with the District., Salary will be commensurate with the North Carolina State Salary Schedule.