Security Operations Center Technician - General Services

The Security Operations Technician performs essential operations center work by answering and directing urgent calls through phone, text, and other communication methods.

The Technician continuously receives and place calls in support of 16 city-owned facilities, documenting post checks and logging urgent, urgent, demanding, and emergency activity. This role serves as a first line of safety for all city agencies.

Specifically, as the Security Operations Center Technician you will:

• Performs a high volume of telephone work for city agencies-including first responders-coordinating responses, contacting additional resources, and supporting urgent and emergency incidents.

• Monitors and validates facility, panic, and duress alarms using access-control software and facilitates the appropriate safety response.

• Record keeping and filing

• Continuously monitors 100+ CCTV cameras to identify and document safety, security, or emergency issues requiring action.

• Uses multiple software systems simultaneously to maintain real-time situational awareness across all city facilities.

• Reviews and improves Security Operations Center workflows, policies, and procedures to support safe, consistent, and efficient operations.

• Determines when to escalate incidents to security teams, law enforcement, or other first responders based on training, protocols, and operational judgment.

• Coordinates response efforts among multiple city agencies and ensures all required follow-up actions are completed during critical events.

• Upholds the highest ethical standards and manages highly sensitive information, confidential materials, and unfolding life-threatening situations with professionalism and discretion

• Critical decision making

• High-volume communication skills

• Situational awareness

• Alarm and incident assessment

• Technical Proficiency

• Process and policy understanding
• Simultaneous task management

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Five (5) years of technical or administrative experience performing standard research and evaluation, case management, and/or implementing work processes.

• Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each year of experience required.

• License/Certifications: None, Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $27.00 - $28.00 hourly. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date, The role has two available shifts, Monday through Friday:
• 7:30 AM - 4:00 PM
• 11:30 PM - 8:00 AM

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver., The Department of General Services is composed of three divisions: Facilities, Security & Surplus; Sourcing & Strategy; and Business Services. Together, we provide integral support to more than 40 City and County of Denver agencies, departments and offices. For more information on the Department of General Services, visit our website on Department of General Services