IT Engineer (x2)

This is a role for someone who can do more than follow a runbook. You’ll be trusted to investigate issues properly, identify root cause, take ownership and see problems through to resolution.

What you’ll be doing

• Resolving escalated 2nd/3rd line technical issues
• Taking ownership of complex incidents through to resolution
• Supporting and maintaining multiple client environments
• Administering Microsoft 365, servers, networks and endpoints
• Supporting Exchange Online, Entra ID, SharePoint and OneDrive
• Managing Microsoft Intune and endpoint environments
• Supporting Windows Server, Active Directory and Group Policy
• Troubleshooting TCP/IP, DNS and DHCP
• Working with routers, switches, firewalls, VLANs and VPNs
• Supporting Hyper-V and/or VMware environments
• Maintaining physical and virtual servers
• Troubleshooting backup and recovery issues
• Supporting infrastructure migrations and improvement projects
• Assisting with patching, security remediation and maintenance
• Working with third-party suppliers and technology vendors
• Maintaining accurate technical documentation
• Sharing technical knowledge with less experienced engineers, This is a great opportunity for an experienced MSP engineer who wants to step into a genuinely senior technical position where they’re trusted to investigate, solve and improve - rather than simply close tickets.

Are you an experienced IT Support Engineer who enjoys solving the problems that don’t have an obvious answer?, You must have:

• At least 3 years’ hands-on experience within an MSP
• Strong 2nd/3rd line technical support experience
• Excellent troubleshooting and problem-solving ability
• Experience taking ownership of escalated technical issues
• Strong Microsoft 365 administration experience
• Experience with Intune, Active Directory and Group Policy
• Windows Server administration experience
• Good networking knowledge including TCP/IP, DNS and DHCP
• Experience with switches, routers, firewalls, VLANs and VPNs
• Hyper-V and/or VMware experience
• Backup and recovery experience
• A methodical approach to troubleshooting
• The ability to work independently without constant direction
• Strong client communication skills
• A full UK driving licence
• To be based in Edinburgh or the surrounding area

Microsoft certifications are desirable, particularly across Microsoft 365 and Azure, but practical hands-on experience is more important.

Desirable experience

Experience with any of the following would be advantageous:

• Microsoft Azure infrastructure
• UniFi
• Linux
• AWS
• SAN/NAS
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