Desktop Tier III Lead

The Solutions Engineer/Desktop Tier III Lead works with a large federal agency’s Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. Lead Desktop Tier III support, * Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.

• Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
• Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
• Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
• Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
• Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
• Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
• Leads desktop tier III support activities and integrates team to support group policy objects (GPO) support through
• Oversees/support Desktop support activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), and GPO (augment as needed)

• Bachelor’s Degree or a combination of technical training, certifications, and experience
• CCNA/CCNP, MSCS or other related certifications or specialty experience:
• 7+ Years of Systems engineering design and operations experience.
• 7+ Years’ experience with configuring, securing, and troubleshooting end-user computing devices
• Solution engineering design and transition for Active Directory, SolarWinds, SCCM, VMware, Desktop EndPoint Solutions to include Apple products, Identity Management solutions (Sailpoint), and Virtual Hosting/Data Storage Management.
• ITIL Foundations
• Systems Engineering Certificates
• Experience in System Development Life Cycle.
• Experience in designing systems architectures, such as DODAF
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)
• CISSP, CASP+ CE (or appropriate DoDM 8570 Baseline Certification)
• IAT Level III certification is required before start, * Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
• Adapt for working in team oriented or independent projects
• Lead a multi-functional team, prioritize actions, and support customer requirements
• Excellent technical writing & presentation skills
• .
• Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
• Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
• Document Standard Operating Procedures and guides.
• Excellent verbal and written communication skills
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure project tasks are completed in a timely manner
• Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge

• Understanding of the technical environment
• Microsoft operating system
• Understanding of Apple computing devices
• Joint Regional Security Stack (JRSS)
• Cisco switches, routers, and VPN products
• Bluecoat Web Proxies
• Aruba Wireless products
• Remedy ITSM/ServiceNow
• SolarWinds Network Configuration Monitor (NCM)
• System Center Configuration Manager (SCCM)
• Palo Alto Firewalls
• Netscout (desired)