Level II Tech Support Specialist

Allied Universal is seeking a Level II IT Support Technician to join our Corporate IT team in Irvine, CA. In this role, you’ll provide hands-on technical support to employees, troubleshoot more complex IT issues, and serve as an escalation point for problems that require advanced troubleshooting.

You’ll support computers, applications, user accounts, connectivity, and other workplace technology while delivering a positive customer experience. This role requires the ideal candidate to report to our Corporate Office in Irvine, CA, Monday-Friday 8am-4:30pm., * Provide Level II support for hardware, software, applications, access, and connectivity issues.

• Troubleshoot and support Windows 11 PCs, laptops, printers, peripherals, and mobile devices.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Assist with user accounts, permissions, passwords, and access issues.
• Configure, deploy, maintain, and replace computers and other IT equipment.
• Support endpoint and identity-management tools such as Microsoft Intune, Microsoft Entra ID, and Active Directory.
• Troubleshoot Wi-Fi, VPN, TCP/IP, and basic network connectivity issues.
• Document incidents and resolutions in the IT ticketing system and maintain knowledge-base documentation.
• Partner with other IT teams to resolve escalated issues and support technology projects.

• 1+ years of help desk, desktop support, or technical support experience.
• Currently certified in CompTIA, or working towards the certification
• Strong Windows 11 and Microsoft 365 troubleshooting skills.
• Experience supporting PCs, laptops, printers, peripherals, and common business applications.
• Understanding of user accounts, permissions, authentication, and basic networking.
• Familiarity with Microsoft Intune, Microsoft Entra ID, Active Directory, or similar technologies.
• Strong troubleshooting, communication, and customer-service skills.
• Ability to prioritize multiple requests and work independently while contributing to a team.
• Ability to lift and carry computer equipment up to 45 lbs.
• Ability to work occasional overtime, travel, or on-call coverage as needed., * Previous Level II or escalation support experience.
• Experience in a corporate or enterprise IT environment.
• Experience with endpoint deployment, device provisioning, or software deployment.
• Current valid certifications such as CompTIA A+, Network+, or relevant Microsoft certifications.

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.