Associate IT Endpoint Analyst

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Business & IT Alignment: Connect technical understanding with broader organizational objectives, such as operational efficiency, cybersecurity posture and user productivity.
• Solution Implementation & Support: Deploy and maintain endpoint hardware and software, adhering to lifecycle management best practices to achieve minimal business disruption.
• Issue Resolution & Root Cause Analysis: Respond to and resolve service desk tickets related to endpoint issues in a timely manner. Diagnose and resolve technical issues, perform root cause analysis, and help prevent recurring problems.
• Asset Lifecycle Management: Assist in the deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories, while ensuring all asset additions, updates, and retirements are accurately tracked in the CMDB to support lifecycle visibility and compliance..
• Testing & Change Management: Participate in testing, implementing changes and participating in endpoint-related projects and initiatives as assigned.
• Knowledge Development & Training: Stay current on emerging technologies, contribute to documentation of knowledge base articles, procedures, configurations and troubleshooting steps.

As an Associate IT Endpoint Analyst, you will support and maintain the organization’s endpoint infrastructure, including desktops, laptops, mobile devices and peripheral equipment. Working under the guidance of senior analysts and IT leadership, the Associate Endpoint Analyst assists in the deployment of software and hardware, responds to service requests and incidents, and contributes to endpoint lifecycle management. The role requires strong customer service skills, attention to detail, and a foundational understanding of endpoint technologies and IT service management practices., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Eligibility: Bachelors degree from an accredited four-year college or university, or equivalent combination of education and experience. Company will consider a currently enrolled college student with an anticipated graduation by end of current school year as qualified.
• Endpoint Device Support: Experience deploying and supporting Windows, Apple, and Android devices including desktops, laptops, VDI, and tablets.
• System & Software Tools: Familiarity with Microsoft Office 365, Adobe, Java, and system admin tools.
• Remote Support Experience: Hands-on use of remote administration and screen sharing solutions for troubleshooting and user support.
• Technical Troubleshooting: Strong problem-solving skills for hardware, software, and patching issues.
• Communication & Task Management: Clear communicator with the ability to manage multiple priorities in a fast-paced, team-oriented environment.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Travel Flexibility: Willingness to travel as needed
• Process Improvement Focus: Passionate about automation and increasing efficiency
• Critical Thinking: Strong decision-making and analytical skills under pressure
• Team & Adaptability: Demonstrates a team-first mindset and adaptability to changing needs