IT Communication Infrastructure Technician II - WashU IT

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University’s voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues., Under Moderate Supervision

• Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
• Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
• Performs certifying test results for copper & fiber optic infrastructure.
• Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
• Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
• Performs telecommunication Room (TR) upkeep & maintenance.
• Supports IT project work.
• Provide 24x7x365 response for incidents and alerts.

Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.

Installs low voltage wiring, adhering to the technical specifications of the University’s low voltage structured wiring standards.

Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.

Attends, schedules, and/or facilitates meetings related to job duties.

Fill in for teammates, respond to emergencies when needed.

Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (3 Years)

Skills: Not Applicable

Driver’s License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position., * Participation in a infrastructure low voltage certificate program from an accredited technical school.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA)

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.