Technology Operations Manager

We are currently seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of our global teams. Responsibilities include systems management, tech support assistance, equipment management, coordinating with global IT teams on policies and procedures and providing strategic thinking for technology and AI solutions.

We are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI.

Your Impact

• Manage and optimize the technology operations for 3 global studios within Keywords Studios
• Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
• Collaborate with global IT teams on long-term technology processes, requirements and solutions
• Leverage AI and machine learning to build efficient processes across the business and workflows
• Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
• Acts as administrator for the group’s business systems and creative production tools
• Serve as a thought leader on technology infrastructure, expansion and AI integration
• Provide user support for Mac and PC operating systems and assess equipment needs globally
• Troubleshoot technology related issues across the group
• Act as point of contact for clients regarding content security compliance
• Coordinate and manage services between current vendors and outside contractors, Company culture you ask? Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That’s right, no glass ceiling and room to learn. Applicants must reside in the United States and be authorized to work in the U.S. This position is limited to U.S.-based employees for payroll and compliance reasons and is not eligible for international remote work. Digital Media Management is an equal opportunity employer. We work together to create a space that fosters diversity and inclusion across race, color, gender, sexual orientation, gender identity/expression, disability, age, national origin, and veteran status. Our diversity strategy is simple: grow a team of creative, innovative, passionate people from varied backgrounds to produce best-in-class digital campaigns., Remote or Hybrid United States Mid level Mid level Fintech * Legal Tech * Software * Financial Services * Cybersecurity * Data Privacy Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction. Top Skills: Microsoft Power AutomateMicrosoft Power BiPegaPythonSalesforceSalesforce Service Cloud Hilton, Leads RMCC Americas’ multi-year technology roadmap across data systems, reporting, automation, workflows, and commercial platforms. Translates business priorities into sequenced capabilities, evaluates investments and dependencies, facilitates executive planning, and aligns Technology, Data, Product, vendors, and business stakeholders. Oversees current- and future-state assessments, value-realization frameworks, transition planning, adoption, and operational support. The role requires enterprise technology strategy experience, cross-functional leadership, and travel of up to 10%. Top Skills: Analytics ToolsAutomationCommercial Support PlatformsData SystemsEnterprise Architecture PatternsReporting PlatformsWorkflow Tools General Dynamics Information Technology, Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations. Top Skills: Azure DevopsCloud OperationsFismaIdentity And Access ManagementMicrosoft 365AzureServicenow

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
• Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.
• Experience in leveraging AI and machine learning to build efficiency across technology workflows
• Strong communication skills and attention to detail
• Knowledgeable of Apple and PC products and machines
• Experience with content security management and compliance
• Excellent time and project management skills

Please note that DMM will only contact you using email addresses that end in .com. We have been made aware that someone may be using aliases such as [email protected] to contact individuals as part of an apparent scam. Those individuals are not affiliated with DMM, so we do not recommend interacting with that email alias, or any others that do not end in .com should you receive email correspondence that claims to be from us. If you have any questions or concerns, please do not hesitate to contact us at [email protected]. Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specializing in social-first, “always-entertaining” marketing. DMM works with movie studios, television networks, streaming services and consumer brands to create groundbreaking social media campaigns via fan activations, innovative content creation, results-driven paid media planning, and strategic influencer-brand partnerships.