Remote - Junior IT & AI Support Specialist

• Provide basic technical support for computers, software, and everyday technology issues.
• Assist with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Help set up software, user accounts, and technology for new employees.
• Use and assist with AI tools such as ChatGPT and Grok.
• Help identify opportunities to use AI and automation to improve efficiency and productivity.
• Troubleshoot basic software and computer issues and document solutions.
• Assist with software updates, technology organization, and general IT administration.
• Research new technology tools and help implement solutions.
• Communicate with team members to resolve technical questions and support daily operations.
• Travel occasionally for company meetings, training, or on-site support as needed.

We are looking for a motivated, dependable, and tech-savvy Junior IT & AI Support Specialist to support our team’s day-to-day technology needs. This role is ideal for someone with basic computer and software knowledge who is interested in learning more about IT systems, Microsoft applications, and artificial intelligence (AI)., * Basic computer skills and familiarity with common business software.

• Working knowledge of Microsoft Office or Microsoft 365.
• Basic familiarity with AI tools or a strong interest in learning how to use them.
• Good communication, organizational, and problem-solving skills.
• Ability to learn new software and technology quickly.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and an appropriate home workspace.
• Must reside in Arizona or Texas.
• Must be willing to travel occasionally for business purposes.

Preferred, but not required:

• Previous IT support, help desk, or technical customer service experience.
• IT coursework, certifications, or relevant technical training.
• Familiarity with Windows computers, software troubleshooting, or basic networking.
• Experience using AI tools to assist with research, writing, or workflow improvement., * Remote work flexibility within Arizona or Texas.
• Hands-on experience with business technology, Microsoft software, and AI tools.
• Opportunity to develop technical skills and grow with the organization.
• Occasional business travel as required.

• Remote work from an eligible location in Arizona or Texas.
• Flexible scheduling
• Paid time off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance