TICKETING AND SALES SYSTEMS ADMINISTRATOR

The IT Department is a great way to join the ski industry and the Monarch family. Our IT team supports the technology behind every department on the mountain, and this role offers the chance to own the system that every lift ticket, season pass, rental, and online order runs through, while still getting to enjoy the perks of your complimentary Monarch Mountain season pass. The Ticketing and Sales Systems Administrator is responsible for the administration, configuration, and support of Monarch Mountain’s enterprise ticketing and point of sale platform. This includes lift ticketing, season passes, reservations, rentals, retail, online sales, and RFID access control. This individual is the primary owner of the platform and Monarch’s main contact with the platform vendor. They keep the platform’s configuration, data, reports, and documentation accurate and up to date, and train department managers and supervisors. This role is expected to use good judgment and work independently in the day-to-day running of the platform., * Administer all modules of the ticketing and point of sale platform, including ticketing, season passes, reservations, rentals, retail, and the online store, and troubleshoot issues at sales points across the mountain.

• Monitor, maintain, restart, and perform first-line troubleshooting of platform application server services and system interfaces.
• Independently plan, test, and deploy application upgrades and hotfixes, coordinating timing and prerequisites with the IT team.
• Maintain the accuracy and integrity of product, pricing, and inventory data, including naming standards and removal of duplicate or obsolete records.
• Build products as directed by Marketing and leadership, and advise on platform capabilities and limitations to keep product builds realistic.

Online Sales and Access Control

• Configure online products and online store settings, and resolve online order issues.
• Configure platform access rules and media for RFID gates, and troubleshoot software-side synchronization issues.

Payments and Compliance

• Configure platform payment settings, and serve as first-line contact for payment issues with the software vendor and payment processor.
• Administer platform operator accounts, roles, and permissions, and conduct periodic access reviews.
• Maintain application-level payment security controls and assist the IT Manager in gathering evidence for the annual payment security assessment.
• Work with the Accounting department to research and resolve sales and payment discrepancies.

Reporting and Process Improvement

• Assist with SQL queries and platform reports for department managers, using read-only database access.
• Keep reports accurate as products and pricing change.
• Analyze how departments use the platform and recommend changes to configuration, products, and process flow that improve the guest experience and operational efficiency.

Vendor Management, Training, and Documentation

• Serve as the primary contact with the software vendor, owning support cases and escalations through resolution and coordinating vendor training.
• Develop and maintain training materials, user guides, and checklists for each module.
• Train department managers and supervisors, who are responsible for training their own frontline staff using materials developed by this position.
• Document configurations, procedures, and changes, and cross-train IT team members to ensure continuity of knowledge.
• Maintain accurate work logs and reports.
• Assist the IT team with POS hardware setup, on-site troubleshooting, and general IT support as needed.

Other duties as assigned. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

• Self-directed, with the ability to take ownership of assignments, set priorities, and carry work through to completion without close supervision.
• Disciplined approach to testing and documenting changes before production deployment.
• Ability to explain technical concepts clearly to non-technical staff.
• Ability to remain effective under pressure during high-volume operating periods.
• Discretion in handling confidential guest, employee, and financial information.
• Ability to work collaboratively with all departments.
• Openness to using AI tools in daily work, such as drafting queries, reports, and documentation, with care to verify results before use., * 1+ years of experience administering Siriusware or an equivalent point of sale, ticketing, reservations, or ERP system, including managing vendor support cases and application upgrades.
• Familiarity with SQL (basic queries, filtering, and joining tables).
• Ability to write clear technical documentation and training materials.
• High school diploma or GED.
• Legal citizen of the United States or possess other proper work permit authentication.
• A valid driver’s license and good, company-insurable driving record.
• Ability to lift and carry up to 35 lbs, work at a computer for extended periods, and walk between company facilities, including on snow-covered or uneven surfaces.
• Ability to work at high elevation (up to 12,000’), with exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun, when traveling between facilities.

Preferred

• College coursework or other higher education, particularly in information systems or a related field.
• Additional SQL scripting or coding experience.
• Experience in the ski industry, hospitality, or multi-department retail.
• Familiarity with payment card security standards.
• Experience with reporting or business intelligence tools, such as Metabase, or scripting (PowerShell, Python, or similar).

JOB TYPE: Full Time, Year-Round

• Compensation: Proposed hiring rate starts at $26 (actual pay dependent on qualifications and experience). This is a full-time, year-round, non-exempt (hourly, overtime-eligible) position.
• Level 1 profit sharing
• Benefits: Benefits: Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)