Senior Site Reliability Engineer - South East London

• Monitor and maintain highly available production platforms running in AWS
• Respond to and manage production incidents across a 24/7 service
• Investigate complex technical issues and restore services quickly and effectively
• Develop automation to reduce manual operational tasks and improve platform resilience
• Build and improve monitoring, alerting, and observability across cloud environments
• Work alongside Software, Platform, Cloud, and Security Engineers to improve reliability and operational excellence
• Contribute to post-incident reviews and drive continuous service improvements
• Support containerised workloads using Kubernetes and Docker

Technologies:

• AI
• AWS
• Bash
• Cloud
• CloudWatch
• Datadog
• Docker
• Grafana
• Support
• Kubernetes
• Linux
• Load Balancing
• Prometheus
• Python
• Security
• Splunk
• TCP/IP
• Terraform
• DevOps

• Experience in a Site Reliability Engineering, Production Engineering, Cloud Operations, or NOC environment
• Exposure to Linux systems administration
• Exposure to AWS cloud infrastructure
• Exposure to Kubernetes and Docker
• Experience with production support and incident management
• Scripting experience in Python, Bash, or Go
• Familiarity with monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk, or CloudWatch
• Understanding of networking fundamentals including DNS, TCP/IP, and load balancing
• A passion for automation, continuous improvement, and operational excellence
• Experience with Infrastructure as Code such as Terraform, SRE principles such as SLIs and SLOs, or regulated environments is beneficial but not essential

We are recruiting Site Reliability Engineers to join a global leader in AI-powered customer experience and cloud technology. Following the award of a major government programme, we are expanding our engineering teams to build and support highly secure, cloud-native platforms that deliver sensitive communication services. This is a fully remote role in the UK with a 24/7 shift pattern on a 28-day rota including days and nights. We offer a competitive salary, bonus, and excellent benefits. You will join an engineering-led organisation where reliability, automation, and continuous improvement sit at the heart of the platform, working collaboratively to build resilient cloud services and help shape the future of highly secure production environments.