NOC Analyst

We are seeking a Level 1 NOC Analyst / Network Support Technician to provide frontline monitoring, troubleshooting, and incident support for enterprise and industrial network environments.

This role is ideal for someone with foundational networking experience who can methodically troubleshoot connectivity issues, manage support tickets, follow documented procedures, and escalate effectively to Network or Security Engineers. The environment is highly process-driven, and success depends just as much on documentation, communication, and follow-through as technical knowledge.

The position provides exposure to networking, network security, operational technology (OT), and industrial infrastructure while working alongside experienced engineering resources., * Monitor network alerts, dashboards, and infrastructure health.

• Investigate network outages, degradation, and connectivity incidents.
• Perform initial root-cause analysis and Level 1 troubleshooting.
• Validate whether an issue is isolated to an endpoint, local network, WAN, VPN, DNS/DHCP service, firewall, or upstream infrastructure.
• Gather logs, symptoms, timestamps, affected systems, and troubleshooting results before escalation.
• Troubleshoot basic TCP/IP connectivity and addressing issues.
• Investigate DNS resolution and DHCP addressing problems.
• Support VPN connectivity troubleshooting.
• Apply basic routing and switching concepts during incident investigation.
• Perform first-level firewall and network-security troubleshooting.
• Monitor availability and network-performance conditions.
• Create, update, prioritize, and resolve incident/service tickets.
• Follow documented troubleshooting playbooks and escalation procedures.
• Escalate incidents to Network or Security Engineers with complete technical documentation.
• Communicate incident status to applicable stakeholders.
• Participate in operational handoffs and incident reviews.
• Maintain detailed notes documenting troubleshooting steps, findings, actions, and resolution.

The broader environment can also generate server, endpoint, and other infrastructure-related tickets, so candidates with broad IT support fundamentals are valuable even though network support is the primary focus.

Fortinet Dashboard Operations Leadership Management Subnetwork Communication Issue Tracking Follow Through Network Routing Network Support Managed Services Cisco Networking Network Security Technical Support Business Valuation Wide Area Networks Root Cause Analysis Incident Management Local Area Networks Network Engineering Industrial Networking Full Stack Development Network Administration Network Troubleshooting Business Transformation Tier 1 Technical Support Industrial Control Systems Process Driven Development Verbal Communication Skills Virtual Private Networks (VPN) Network Performance Management Technical Procedure Compliance Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), * Ability to investigate network alerts and connectivity problems, establish scope and impact, perform initial diagnostics, and determine whether an issue can be resolved at Level 1 or requires engineering escalation.

1. Networking Fundamentals

• Working knowledge of TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls, and general network connectivity troubleshooting.

1. Monitoring & Incident Management

• Experience monitoring infrastructure alerts, working from dashboards, managing incidents through a ticketing system, determining severity, and tracking issues through resolution.

1. Process Adherence & Technical Documentation

• Ability to follow customer-specific runbooks, troubleshooting procedures, escalation paths, and support playbooks while maintaining accurate ticket notes.

1. Communication & Ownership

• Strong written and verbal communication, responsiveness, organization, and the ability to provide engineers with concise technical details when escalating an incident.

The role is intentionally Level 1. Deep expertise in every network platform is not expected. The underlying requirement is the ability to monitor, triage, troubleshoot, document, and escalate consistently., Candidates should have experience with or foundational knowledge of:

Core Networking

• TCP/IP
• IPv4 addressing and subnetting fundamentals
• DNS
• DHCP
• LAN/WAN connectivity
• VPN technologies
• Routing and switching
• Network availability and performance monitoring
• Basic firewall concepts

Network & Security Platforms Experience with one or more of the following is beneficial:

• Cisco networking technologies
• Fortinet / FortiGate
• Palo Alto Networks
• Enterprise firewalls
• VPN platforms
• Network monitoring and alerting platforms
• Ticketing / incident-management systems

Industrial / OT Exposure Experience is helpful, but not required, with:

• Operational Technology (OT)
• Industrial Control Systems (ICS)
• Industrial networking
• Critical infrastructure environments
• Oil & gas, energy, utilities, manufacturing, or similar operational environments
• Purdue Model concepts
• NIST guidance
• IEC 62443 concepts

Prior OT/ICS experience should be treated as a differentiator rather than an automatic knockout criterion.

Required Experience

• 1-5 years of experience in NOC operations, network support, service desk, infrastructure support, technical support, or a comparable technical environment.
• Hands-on experience troubleshooting technical or network connectivity issues.
• Foundational understanding of enterprise networking.
• Experience working within a ticketing or incident-management system.
• Ability to follow established technical procedures and escalation paths.
• Strong documentation and note-taking skills.
• Strong written and verbal communication.
• Ability to work independently while recognizing when engineering escalation is appropriate.

Preferred Experience

• Previous NOC or managed-services experience.
• Network monitoring and alert-response experience.
• Cisco, Fortinet, or Palo Alto exposure.
• Firewall or VPN troubleshooting.
• Incident management or SLA-driven support.
• Network security or SOC exposure.
• OT/ICS or industrial networking exposure.
• Experience supporting multiple technical environments or customers., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• NOC Analyst
• Network Support Technician
• Network Operations Technician
• Network Support Analyst
• Infrastructure Support Analyst
• Junior Network Administrator
• Service Desk Analyst
• Tier 1 Network Analyst

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.