Lead Business Systems Analyst - CAD/RMS

The Business Systems Analyst Senior/Lead, under limited supervision, represents business activity in all IT projects and discussions. Responsible for agency business process analysis and documentation related to projects for new and existing information processing systems. Develops and refines the methodology and procedures necessary to standardize business requirements gathering software system design definition, and testing plans. Works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. Works independently and provides leadership for projects and training., * In order to be considered for employment with the Maricopa County Sheriff’s Office, successful candidates must not have a revoked or suspended driver’s license.

• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA. *

• Prior to hiring, the Sheriff’s Office requires that all candidates pass a background review.

Our Preferred Candidate has

• CAD/MPS Systems Support: Troubleshoot, resolve, and escalate system issues to minimize operational disruptions
• Hexagon Informer: Troubleshoot and escalate issues to ensure accurate reporting and data access
• GPS/Mapping: Resolve location discrepancies, mapping errors and visibility issues
• Preservation Requests: Process, track and document monthly requests within retention requirements
• Public Records: Coordination and track requests while ensuring confidentiality and compliance
• Tracker Portal: Access, update, track records, request, and workflow status
• Time Management: Prioritization assignment, meet deadlines, and maintain accurate records
• SOPs: Develop and maintain procedures to ensure consistency and compliance, (This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)
• Gather and document business requirements and define functional specifications
• Learn and understand business practices and processes in order to improve business related problem-solving abilities
• May lead a project team, directing technical resources to fulfill project needs
• Develop work plans for team members and monitor progress to achieve success
• Tracks project issues, escalating when necessary
• Monitor project scope, escalating when necessary
• Develop functional and program specifications
• Document data feed and system integration requirements
• Work with software developers or consultants to create business applications that improve, simplify, and streamline business processing functions
• Work with vendors and consultants to define processes and system configuration as needed to meet business needs
• Define system configuration parameters and apply updates as applicable
• Perform software testing and quality assurance
• Design and develop reports using third party report writing tools
• Create and maintain application-related documentation and user manuals
• Work with the Training Division to help develop training materials for systems, as required
• Work with end users to resolve application related issues
• Work side-by-side with developers or consultants to resolve questions and issues related to business rules and application functionality
• Ensure data accuracy throughout project lifecycle
• Ensure that communications with users, associates, and superiors are complete, timely, and accurate
• Develop systems reports to meet business needs as required
• Leads post-project reviews to identify areas of continual improvement
• Collect and report data as required for departmental statistics
• Assist management in evaluating technology issues, policies, and procedures
• Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor, * Create project-related documentation (e.g., functional and technical requirements, design specifications, configuration plan, testing and training plans, deployment plan).
• Maintain successful working relationships with business and technical staff including developers, consultants, Training Division, and end users.
• Communicate effectively in oral and written format.
• Work independently and provide leadership for projects and training.

• Bachelor’s Degree in Computer Science or IT related field., * Three (3) years of business systems analysis experience., * Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis., Work occurs primarily indoors. Position includes accuracy, decision making, and interaction with all levels of County management and personnel. Responsibilities require concentration, accuracy, ethical conduct and a professional demeanor., * Accuracy
• Decision making
• Conditions frequently include time pressures, high volume of work, handling multiple or complicated tasks, unscheduled tasks, frequently changing tasks, concentration, teamwork, working in close physical proximity with others
• Conditions may rarely include interruptions, public contact, overtime/rotating shifts, * Hardware platform(s), technologies, and project methodologies used by MCSO.
• Principles of EIS and related technologies (e.g., IAPro, EIPro, Blue Team).
• SQL and cloud storage solutions.
• Standard business practices, policies, and procedures.
• Software development lifecycle and various associated methodologies

Skill in

• Applying advanced analysis skills to tasks and troubleshooting applications.
• Problem-solving and using critical thinking to resolve issues.
• Collecting and reporting data.
• Using data conversion/interface tools and developing data conversion and interface strategies.
• Designing and developing reports., All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on relevant experience, internal equity, and budgetary allowances.

• Choice of three medical plans - starting as low as $70/month
• Vision insurance
• Dental Insurance
• Pet Insurance
• Life Insurance
• Paid Holidays - 10/year + 1 personal day
• Three weeks of vacation PTO accrual your first year (rollover!)
• Two weeks of Sick time PTO accrual your first year (rollover!)
• Pension: Enrollment in Arizona State Retirement System
• Paid Parental leaves (birth/adoption)
• 30% discount at KinderCare facilities in the Valley and MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
• Professional Development Assistance
• Tuition reimbursement
• Access to free County gyms
• Employee Discounts

Essential Job Tasks, * Sitting, standing, walking

• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching, twisting
• Lifting floor to waist fifteen (15) lbs.
• Lifting waist to shoulder five (5) lbs.
• Lifting shoulder to overhead five (5) lbs.
• Carrying fifteen (15) lbs. a distance of 8 feet
• Pushing/pulling fifteen (15) lbs. a distance of 5 feet