Systems Administrator I

Provides technical expertise in the architecture, design, and implementation of server infrastructure and applications for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Responsible for the design, configuration, maintenance, and reliability of computer systems and servers., Participates in the evaluation, recommendation, and selection of server infrastructure, including consulting with end users.

Responsible for ensuring software is optimally licensed and within contracted guidelines.

Ensures system compliance with availability and performance standards.

Responsible for ensuring proper server design, installation, troubleshooting and hardware testing, ongoing maintenance of production and staging/QA environments and continuous monitoring and troubleshooting.

Handles escalated and complex system issues, possessing expert knowledge of subject matter.

Represents the organization at meetings and presents information to Business partners.

Responsible for the design and technical implementation and support of internal server and application products.

Performs or delegates regular backup operations and implements appropriate processes for data protection, disaster recovery, and failover procedures.

Installs and upgrades servers and software, manages virtual servers, and integrates automation processes.

Performs day-to-day monitoring, maintenance, configuration, reliability, and installation of server, workstations, and virtualization.

Develops system benchmarking, monitoring plans, and procedures related to servers, applications, and various operating systems.

Develops and maintains detailed maintenance and contingency plans and documentation for server infrastructure.

Provides detailed project status reporting as directed by leadership.

Mentor and/or provide guidance to junior members of the team.

Follows NIST security protocols for implementing solutions.

Follows the ITIL framework in day-to-day work.

This position is based out of the Phoenix office and works onsite.

Maintains regular and consistent in-person attendance.

Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.

Performs other related duties, as assigned.

Degree in Computer/Information Science, technical college or equivalent work experience preferred.

5 years of systems administration experience required; 7-10+ years preferred

Current MCSE (Microsoft Certified Systems Engineer) Certification or VMWare Certified Professional preferred.

Knowledge of Microsoft operating systems including Windows Server 2019+, Windows 11, as well as Ubuntu Linux.

Extensive Microsoft O365 experience and Knowledge required

Design level knowledge of Citrix, VMWare, Cohesity, VDI and AppV preferred

Technical expertise in implementing and supporting highly complex Okta configurations

Advanced SCCM (MECM) experience including operating system deployment (imaging), application deployment, software updates, scripting, cloud management gateway, queries, and reporting

Working knowledge of virtual machine management in AWS and Azure

Working knowledge of HPE Nimble SAN solution

Advanced knowledge of Active Directory, DHCP, and DNS

Experience with Group Policy and PowerShell required

Experience creating scripts and implementing automated solutions

Knowledge of Mac Server desirable

Demonstrated strong knowledge of implementing best practices for IT operations, including expert knowledge of storage, data protection, and disaster recovery protocols

Excellent verbal and written communication skills

Ability to speak and read English proficiently

Ability to collaborate and work effectively in partnership with others

Strong customer service orientation

Ability to multi task and work in a fast-paced environment

On call and afterhours support as needed

Ability to pass a background check and drug screen, where applicable for the position

Ability to obtain a Fingerprint Clearance Card

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

3 Medical Plans. Employer Funded Health Reimbursement Account (HRA). 3 Dental Plans. Vision Plan. 401K Traditional and Roth Plans. Employer Paid Life Insurance. Employee Assistance Program (EAP). Paid Time Off; Sick and Vacation. Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.