Enrollment Systems Administrator

The Enrollment Systems Administrator provides strategic, analytical, and technical leadership for the University’s enrollment technology ecosystem. This role manages the configuration, maintenance, and optimization of CRM platforms and related systems supporting recruitment, admissions, enrollment, and student success. Responsibilities include data analysis, workflow design, reporting, user support, system training, and cross-departmental process improvement. The position ensures reliable system performance, accurate and accessible data, and effective utilization of technology solutions to drive enrollment growth and operational efficiency., Data Analytics & Reporting

• Compile and document data for applicant and enrollment reporting, trends analysis, and yield-strategy guidance.
• Analyze state, regional, and national demographic data to inform strategic enrollment planning.
• Develop dashboards and analytics for registration, admissions pipeline, and executive reporting.
• Perform routine data audits, validation, and data cleansing across CRM and enrollment systems.

Training, Documentation & Support

• Serve as primary trainer for CRM end users, conducting onboarding, workshops, and documentation development.
• Provide documentation and training on consistent use of CRM and reporting tools to Admissions, Financial Aid, and other departments.
• Maintain shared governance knowledge to ensure coverage during staff absences.

Process Improvement & Cross-Functional Collaboration

• Map, analyze, and refine enrollment workflows to enhance efficiency and user experience.
• Lead or co-lead efforts to optimize CRM utilization across recruitment, admissions, and retention functions.
• Participate in cross-departmental meetings to gather feedback and identify system enhancement opportunities.
• Evaluate and recommend system and process modifications to improve performance and data integrity.

Operational & Enrollment Support

• Support essential Admissions functions during peak periods, including application processing and communications.
• Maintain open communication with internal and external stakeholders and promote collaborative working relationships.
• Complete other tasks as assigned.

• Bachelor’s degree in Information Technology, Computer Science, or a related field required.
• Minimum two years of technical or systems support experience.
• Experience with data analysis, system administration, reporting, and CRM management, preferably in higher education settings.
• Broad knowledge and understanding of higher education Admission, Financial Aid, and Enrollment processes and best practices.
• Experience with system analysis, data analytics, reporting, and data visualization.
• Demonstrated ability to manage new software systems and apply troubleshooting and analytical skills.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS:

• Requires Valid Driver’s License., * Strong attention to detail and organizational skills.
• Ability to maintain confidentiality of student and institutional data.
• Ability to work independently and with minimal supervision.
• Excellent interpersonal communication and customer service skills.
• Professional demeanor and ability to multitask in a dynamic environment.

Qualifications Preferred:

• Master’s degree
• Experience with CRM platforms such as Salesforce, Slate, or TargetX, and student information systems like Banner.
• Experience with ARGOS or similar reporting tool, preferred. Experience with SPSS or similar statistical software preferred.
• Knowledge of workflow tools, data integrations, and SSO technologies., * Ability to remain in a stationary position, such as sitting and/or standing for prolonged period of time.
• Ability to adjust or move objects up to 25 pounds
• Frequently communicates with others to exchange information
• Frequently uses hands/fingers to operate a computer and other office productivity machinery
• Operates a motor vehicle as needed

SALARY RANGE: $50,923 - $76,385: with midpoint at $63,654 (Annualized Rate) To view salary schedules visit:https://www.athens.edu/about/offices/human-resources/resources/salary-schedule-tables Salary will be Commensurate with experience and qualifications. Posting Detail Information

University Information Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention. EEO Statement Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175. Background Check Statement In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check. Close Date Open Until Filled Yes Special Instructions to Applicants Unofficial transcripts should be from the college or university which verifies qualifications for the position.