IT - Principal Consultant | Database | Teradata

We are seeking a QA Integration Test Lead to spearhead end-to-end integration testing for a critical enterprise initiative: replacing our legacy WorkForce Management (WFM) system with Salesforce. This role requires a professional who understands the Client ecosystem and can navigate complex integrations involving CSG, provisioning, and enterprise billing/scheduling engines. You will design the testing framework to ensure seamless data flows and zero business interruption during this transition.

Core Responsibilities Integration Strategy: Define and execute the E2E integration test strategy for migrating legacy WFM systems to Salesforce. Ecosystem Navigation: Map and validate complex data paths across the Charter ecosystem, managing upstream and downstream system dependencies. Core Systems Testing: Lead the testing of deep integrations with CSG Billing, real-time scheduling tools, and middleware layers. Data Migration: Oversee data integrity and compliance validation for historical WFM records, employee profiles, and shift logic moving into Salesforce. Defect & Team Leadership: Drive defect triage, collaborate with Salesforce architects and third-party vendors, and ensure prompt bug resolution.

NCR Teradata, Information Technology Consulting, Integration Testing, Salesforce.com, Ecosystems, Workforce Management, Billing, Test Design, Test Strategy, System Migration, Experience: 6+ years in QA Engineering, with 3+ years leading enterprise Salesforce integration testing. Telecom/Charter Domain: Direct experience navigating the Charter communications ecosystem or similar large-scale MSO environments. Key Platforms: Proven technical familiarity with CSG and complex workforce scheduling systems. API Validation: Advanced hands-on experience testing REST/SOAP APIs using tools like Postman. Salesforce Architecture: Strong understanding of Salesforce objects, workflows, security profiles, and integration capabilities. Tools & Process: Proficiency with Jira, Agile/Scrum methodologies, and test management tools (e.g., Zephyr).

Good to Have Salesforce Administrator or Deployment Specialist certifications. Knowledge of automated testing tools optimized for Salesforce (e.g., Provar, Selenium).