Endpoint Engineer

The Endpoint Engineer will play a critical role as a technology service owner within the Department of Digital Information Infrastructure and Engineering team. An Endpoint Engineer is a jack-of-all-trades in regard to endpoint management and utilizes their skills, experience, and talent to recommend, design, implement, and support next generation technologies across the enterprise. The position serves as the primary technology service owner responsible for enterprise endpoint management practices including software distribution, OS and Application patching, antivirus, application deployments, desktop virtualization, device provisioning, application testing, license management, and device configuration. These technologies support a dynamic learning environment that empowers 15,000 staff to deliver a world class education for 80,000+ students.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Principally owns several technology services within LCPS including software distribution, OS and Application patching, antivirus, application deployments, device imaging, application testing, desktop virtualization, cloud service management, and device configuration
• Participates in a dynamic team with shared responsibilities to maintain critical IT services
• Escalates information to Endpoint Specialists
• Documents processes and procedures as related to the mission of Endpoint Management
• Develops strategies and collaborates with technical and non-technical staff on core infrastructure projects
• Designs and deploys new systems and enhancements to existing systems
• Measures effectiveness of existing core infrastructure systems and strategically designs and implements improvements
• Builds processes to ensure efficient support of all core infrastructure systems
• Monitors and tests system performance to include delivering of statistics and reports
• Provides guidance to other technical staff
• Solves complex engineering issues while working collaboratively with other departments in a team first approach
• Resolves issues by applying outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills to ensure all systems operate effectively and efficiently to maximize education opportunities for students
• Provides excellent customer service to both external and internal customers

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education

Bachelor’s Degree in information technology, computer science, or a related field

Experience

Three (3) years of full-time work experience in information technology

Experience in at least two endpoint management or infrastructure services, including (but not limited to): Microsoft Intune, Microsoft Entra ID, Microsoft Autopilot, Microsoft SCCM, Google Workspace, Amazon Web Services, Ivanti Endpoint Manager, JAMF, VMWare Workstation, Dizzion FRAME, Active Directory, BeyondTrust, Radix MDM

Strong knowledge and experience in at least one major operating system, including Windows, macOS, iPadOS, or ChromeOS

Scripting experience using PowerShell, VBScript, or Command Shell

Prior experience supporting a K-12 environment is highly desirable, with an understanding of the unique IT support needs and challenges in this environment

Experience in operating system configuration and deployment

Experience supporting large enterprise environments and large fleets of endpoints

Licenses and Certifications

Knowledge, Skills and Abilities

• Strong knowledge in operating system configuration and deployment
• Strong knowledge in supporting large enterprise environments and large fleets of endpoints
• Exceptional problem-solving and critical-thinking skills, with the ability to identify, analyze, and resolve technical issues
• A commitment to staying current with emerging technologies and best practices in information technology, While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.