Systems Administrator I

The Systems Administrator I will be responsible for administration and support of Windows desktops, laptops, and virtual servers environment at HSL. This will include managing both hardware and software. On a daily basis, the Systems Administrator I will serve as an escalation point for infrastructure/server issues from Helpdesk.

Primary Technologies

Microsoft Windows Server operating systems, Active Directory, VMWare, Citrix, enterprise storage technologies.

Position Responsibilities

• The installation and administration of Windows based servers as well as a Virtualized environment using VMWare and Citrix.

• Implements, tests and releases software updates/patches. Installs, configures, and troubleshoots servers, storage, and PC’s.
• Rack and install server equipment.
• Provides technical support by responding to inquiries from others regarding errors, problems, or questions about software, hardware, systems and infrastructure.
• Monitor environmental systems (AC, Power, etc.) and notify appropriate parties when issues arise.

• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Maintain data integrity, backups, restores and disaster recovery.

• Perform basic preventative maintenance.
• Participate on project teams
• Maintains documentation of relevant process and applies policies
• Works with vendor on support issues
• Participates in evaluations under the direction of management
• Escalation point for Helpdesk and Applications on support issues.
• Escalates support tickets to Systems Administrator II or higher as needed.
• Attends local user groups and conferences

Any other duties as called upon by manager. *

• Bachelor’s degree in Computer Science or related field.
• Experience with Windows Server operating systems and Active Directory 1-3 years of experience *

Preferred

• Cisco certification
• Microsoft Server technologies certifications
• Experience in Health Care/ Research environment.
• Citrix
• Vmware
• Microsoft Exchange