Technology Support Specialist II

ABOUT THE JOB: Under general supervision, performs technical work in the installation, maintenance, operation, and repair of district’s information technology and related equipment; repairs and replaces computer parts; troubleshoots computer systems and basic network system processes; performs software application installations; and performs related duties as assigned.

JOB DUTIES: Analyzes computer equipment malfunctions and system processing failures and takes corrective action; installs, replaces, and relocates computer equipment and related peripheral devices, and makes appropriate connections and disconnections of cabling, as directed; assists in setting up local area networks and related network equipment; performs routine repairs on computer hardware/software and related peripherals; performs software installations and upgrades; communicates with users over the phone, through email, and in person to provide step-by-step instructions regarding computer related problems and provides solutions to basic network problems; analyzes user problems and assists by querying databases for known solutions; utilizes remote access tools to solve computer hardware, software, and network-related problems; troubleshoots problems related to hardware, software, and/or network systems; provides information and training to individual users on software, applications, and computer equipment operation; logs user calls into help desk ticket system; images computers and other peripherals in an enterprise environment; receives and signs for technology equipment and supplies delivered from the district warehouse to the information technology warehouse and keeps track of the inventory by updating computerized records and running reports; provides training and technical support to technology support specialists at the school sites as assigned; assists in maintenance of computers and network equipment, as directed; may work with software and hardware vendors to resolve problems; and performs related duties as assigned.

1. Complete Job Description available at www.ggusd.us under Employment/Classified Job Opportunities/Job Descriptions

Education and Experience: High school graduation or equivalent, and some formal training or coursework related to networks and information technology; and two years of recent experience equivalent to full-time work in the installation, maintenance and support of computers, peripherals, and related equipment, including experience troubleshooting problems with computer systems and connectivity and working with end-users is required. Knowledge of Mac OS, Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS, Chrome OS, and prior experience in an educational setting is desirable. A+, Network+, or other related certifications are desirable. Part-time work experience will be considered and adjusted appropriately. Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.

LICENSE: Must possess and maintain a valid Class C California Driver License and remain insurable at the standard insurance market rate. Candidates must submit a recent (within the last 30 days) original DMV driving record by the oral rating exam.

A SUCCESSFUL CANDIDATE REQUIRES THE FOLLOWING….

Knowledge of: Operation and care of computers, printers, and network equipment; MAC and PC hardware and software and district student information, personnel, and business systems; basic knowledge of network concepts; software packages such as Microsoft Office products, internet browsers, email, and other packages; troubleshooting and diagnosing computer and local area network problems; trends and developments in computer technology; the operation and application of district computer software; current computer operating systems; principles and practices of customer service; Chromebook and mobile device management systems; and remote access and control software.

Ability to: Analyze and diagnose computer related problems and take corrective actions; differentiate hardware versus software problems; understand and apply complex technical information; interpret a variety of operating instructions; communicate clearly and tactfully in person, on the phone, and through email; follow oral and written direction; learn new computer equipment and software applications quickly; learn new trends and developments in computer technology; keep accurate records, maintain databases, prepare reports, and make recommendations; and work effectively and cooperatively with others., Education and Experience: High school graduation or equivalent, and some formal training or coursework related to networks and information technology; and two years of recent experience equivalent to full-time work in the installation, maintenance and support of computers, peripherals, and related equipment, including experience troubleshooting problems with computer systems and connectivity and working with end-users is required. Knowledge of Mac OS, Windows OS and a basic knowledge of network systems is required. Knowledge of Apple Mobile IOS, Chrome OS, and prior experience in an educational setting is desirable. A+, Network+, or other related certifications are desirable. Part-time work experience will be considered and adjusted appropriately. Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.