Instructional Support Technician, School of Social Work IT

Instructional Support Technician, School of Social Work IT Position Information Position Title: Instructional Support Technician, School of Social Work IT Department: SSW IT Posting Link: https://www.ubjobs.buffalo.edu/postings/64913 Job Type: Full-Time Posting Detail Information Position Summary The University at Buffalo Graduate School of Social Work seeks an Instructional Support Technician to provide technical expertise in support of the school’s instructional, research, and public service missions.The incumbent serves as a member of the School of Social Work Information Technology team and applies specialized technical knowledge to analyze, configure, implement, and support desktop computing environments, instructional technologies, classroom technology resources, enterprise applications, mobile devices, endpoint security solutions, and related technology services.Responsibilities include:Evaluating and resolving complex technical issuesAnalyzing user and operational requirements to determine appropriate technology solutionsConfiguring, deploying, testing, and maintaining computing equipment, software, and managed devicesAdministering endpoint security and device management solutionsImplementing technology onboarding processes and system configurationsMaintaining technical documentation and technology asset recordsContributing technical expertise to technology projects and initiatives that support the operational objectives of the schoolThe successful candidate will demonstrate strong analytical and problem-solving abilities, effective communication skills, and the ability to manage multiple technical priorities in a dynamic environment. The position requires the ongoing application and development of knowledge related to computing platforms, enterprise applications, cybersecurity practices, artificial intelligence technologies, systems integration, and emerging technologies relevant to higher education.Learn more:Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.Being a part of the University at Buffalo community.The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability. Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.Minimum of two (2) years of experience providing end-user technical support.Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.Demonstrated ability to diagnose, troubleshoot, and maintain personal computers, mobile devices, operating systems, software applications, and peripheral equipment.Experience implementing and supporting secure computing practices and technologies, including endpoint protection, disk encryption, automated patch management, and access controls.Experience using artificial intelligence (AI) tools, including Microsoft Copilot or similar technologies, to improve productivity and business processes.Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and related productivity tools.Strong analytical, organizational, written, and verbal communication skills.Demonstrated ability to prioritize work, manage multiple assignments, and meet deadlines.Ability to work independently and collaboratively within a team environment.Commitment to providing excellent customer service and support. Preferred Qualifications Experience supporting technology services within a higher education environment.AI-related certifications, coursework, or formal training.Experience with PowerShell or other scripting tools.Experience with graphic creation and editing tools.Working knowledge of SQL.Working knowledge of web technologies, including HTML, JavaScript, and Microsoft IIS.Experience supporting endpoint management and software deployment solutions. Physical Demands Move, transport, install, and set up desktop computers, monitors, printers, mobile devices, and related technology equipment.Ability to lift and move technology equipment consistent with university safety guidelines.Ability to work under desks, behind equipment, and in technology storage or equipment areas as necessary to perform assigned duties. Salary Range $62,000 - $66,000 Special Instructions Summary Is a background check required for this posting? No Contact Information Contact’s Name: Deborah Hill Contact’s Pronouns: Contact’s Title: Director, Technology Services SSW Contact’s Email: dahill2@buffalo.edu Contact’s Phone: 716-645-1239 Posting Dates Posted: 10/21/2026 Deadline for Applicants: Date to be filled: Copyright ©2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency je-e2ce8fb7d9e1437ca96f9679db1b5df2

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a closely related field.Minimum of two (2) years of experience providing end-user technical support.Working knowledge of TCP/IP networking, Active Directory, Windows Server, and Group Policy administration.Demonstrated ability to diagnose, troubleshoot, and maintain personal computers, mobile devices, operating systems, software applications, and peripheral equipment.Experience implementing and supporting secure computing practices and technologies, including endpoint protection, disk encryption, automated patch management, and access controls.Experience using artificial intelligence (AI) tools, including Microsoft Copilot or similar technologies, to improve productivity and business processes.Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and related productivity tools.Strong analytical, organizational, written, and verbal communication skills.Demonstrated ability to prioritize work, manage multiple assignments, and meet deadlines.Ability to work independently and collaboratively within a team environment.Commitment to providing excellent customer service and support.

Preferred Qualifications Experience supporting technology services within a higher education environment.AI-related certifications, coursework, or formal training.Experience with PowerShell or other scripting tools.Experience with graphic creation and editing tools.Working knowledge of SQL.Working knowledge of web technologies, including HTML, JavaScript, and Microsoft IIS.Experience supporting endpoint management and software deployment solutions.

Physical Demands Move, transport, install, and set up desktop computers, monitors, printers, mobile devices, and related technology equipment.Ability to lift and move technology equipment consistent with university safety guidelines.Ability to work under desks, behind equipment, and in technology storage or equipment areas as necessary to perform assigned duties.