System and Network Administrator

• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.
• Address customer concerns in reference to products and services rendered.
• Work on all aspects of IT infrastructure - on-premise and Microsoft 365 cloud applications.
• Troubleshoot customer technical issues.
• Design, test, and implement servers, networks, hardware, and software.
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate, and implement network security measures that protect data, software, and hardware.
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture.
• Assist, train and mentor junior technicians.
• Perform other duties as assigned.

• 7 years experience in Information Technology with advanced problem-solving skills. MSP experience preferred.
• Experience in user technical support, network administration, network architecture/design, systems administration, and support activities in multi-user network environments.
• Demonstrated proficiency in DHCP, DNS, and Active Directory.
• Demonstrated proficiency with network equipment - routers, firewalls, access points, & switches.
• Demonstrated proficiency in Microsoft 365, including experience migrating on-premise infrastructure to the M365 cloud.
• Ability to create and provide innovative solutions to complex technical problems.
• Excellent oral and written communication skills, with the ability to communicate effectively with senior management and other departments.
• Self-starter with exceptional problem-solving abilities and a “get it done” attitude, exercising the highest ethical standards.
• Demonstrated proficiency in MS Office 365.
• Knowledge and experience with MSP Management tools are a plus.
• Security +, Linux, Microsoft, or Cisco certifications are a plus.
• Knowledge of PBX/Telephone equipment is a plus.

Education:

• Advanced training in Information Technology or Information Security required.
• Two or Four-year degree from an accredited institution preferred.

Additional Requirements:

• Successful completion of a drug screening and a criminal background check.
• Valid Driver’s License and transportation.
• Requires on-site office presence.

Job DescriptionInterweave Technologies provides IT technology solutions for customers throughout the US. We’re looking to add a Senior Network Administrator to our team - a client-facing resource who develops high-level relationships with our clients through ongoing communication that maximizes up-time and advances client productivity and profitability through technology.