IT Support Engineer

Job Title: IT Support Engineer Location-Type: Hybrid (Somerville, MA - 3 Days Onsite) Start Date Is: ASAP Duration: 4-6 Month Contract Compensation Range: Based on Experience, W2 Entry Level: $22/hr - $27/hr 2 Years Bach: $28/hr - $30/hr 5 Years Bach: $35/hr - $40/hr 8 Years Bach: $41/hr - $44/hr Benefits: Eligible for Health, Dental, Vision, 401K Must be authorized to work in the U.S. This position is not eligible for sponsorship., Seeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across systems administration, end-user support, identity management, automation, and infrastructure. The ideal candidate thrives in an ambiguous, high-ownership environment, enjoys solving complex technical problems, and proactively identifies opportunities to improve processes through automation and AI.

Day-to-Day Responsibilities:

• Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environments
• Provide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per month
• Troubleshoot user access issues, network connectivity, endpoint devices, and application-related problems
• Administer identity and access management through Okta
• Support onboarding and offboarding processes, including zero-touch provisioning initiatives
• Maintain and troubleshoot integrations across approximately 100 internal SaaS platforms
• Partner with cross-functional teams to implement technical solutions that improve business operations
• Own projects from initial concept through implementation with minimal oversight
• Document processes, technical procedures, and support knowledge
• Identify opportunities to automate repetitive tasks and improve IT operations using AI and automation tools
• Serve as a key technical resource within a collaborative, hands-on IT organization

• 4-6 years of experience in IT Systems Administration, IT Operations, Systems Engineering, or Corporate IT
• Strong hands-on experience administering both Windows and Linux environments
• Experience administering Google Workspace
• Experience managing Okta for identity and access management
• Experience supporting Tier 1 and Tier 2 technical issues across users, devices, systems, and applications
• Experience owning technical projects or solutions from planning through implementation
• Strong troubleshooting and root-cause analysis skills
• Ability to work independently with minimal direction
• Comfortable operating in a fast-paced, evolving environment where priorities shift frequently
• Excellent communication and collaboration skills
• Demonstrated adaptability, accountability, and ownership mentality, * Experience working in startup, scale-up, or mid-sized SaaS environments
• Experience with zero-touch onboarding/offboarding workflows
• Experience administering SaaS applications and system integrations
• Experience with scripting or automation (PowerShell, Bash, Python, etc.)
• Experience with endpoint management platforms such as Jamf, Intune, or Kandji
• Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational efficiency
• Experience supporting global or distributed teams, This role is best suited for someone who has worked in a lean IT organization where engineers are expected to support a broad range of technologies rather than specialize in a single area. Successful candidates are naturally curious, enjoy solving problems independently, take ownership of projects from idea through delivery, and continuously look for opportunities to improve systems, automate manual work, and make the team more efficient.