Network Operations Engineer

Serves as a Tier 1 Network Operations Center responder for a federal enterprise network spanning approximately 50 sites. Responsibilities include ticket triage and ownership in ServiceNow, connectivity diagnostics, switch port resets, alarm monitoring, SLA-based escalation, stakeholder updates, service request processing, documentation, topology and asset inventory maintenance, and support for Cisco, firewall, and enterprise network infrastructure. The role also contributes to monitoring configuration, reporting, and knowledge-base development. The summary above was generated by AI, Valiant Solutions is seeking a Junior Network Operations Engineer to serve as the first line of response for a federal enterprise Network Operations Center supporting roughly 50 sites nationwide. This position triages incoming incidents and service requests in ServiceNow, performs first-tier diagnostics such as connectivity verification and switch port resets, and escalates to Tier 2 and Tier 3 engineers against defined service levels. Tier 1 acts as the incident response manager on this program, which means the role carries real ownership of the ticket from intake through resolution rather than simply passing it along. The position is a structured entry point into federal network operations, with direct exposure to Cisco enterprise routing and switching, Zero Trust network access control, and an enterprise IPv6 modernization effort driven by OMB M-21-07., Tier 1 Incident Response* Serve as the incident response manager for incoming tickets, owning triage, categorization, and routing to Tier 2 and Tier 3 engineers.

• Perform first-tier diagnostics, including connectivity verification, interface status checks, and switch port resets.* Monitor the enterprise monitoring platform for alarms and open tickets proactively when thresholds are crossed.* Escalate against defined service levels so that Priority 1 incidents receive a response within 15 minutes.* Track ticket aging and flag overage tickets before they breach a service level.

Ticketing and Service Request Management* Open, update, and close tickets in ServiceNow ITSM, capturing clear problem statements, actions taken, and resolutions.* Process network service requests submitted through the service catalog.* Provide status updates to requesters and government stakeholders throughout the incident lifecycle.* Supply ticket metrics and service level performance data for the weekly and monthly status reports.

Documentation and Knowledge Base* Write and maintain How-To articles for common troubleshooting steps so that repeat issues resolve faster.* Keep topology diagrams and asset inventories current as devices are added, replaced, or retired.* Support the device inventory validation effort across Cisco Catalyst and Nexus switches, Cisco Firepower Threat Defense firewalls, Cisco ISE appliances, and Ubiquiti UniFi and Meraki switches.* Assist senior engineers with monitoring configuration, dashboard upkeep, and change documentation., Lead biopharma business development across the US West Coast and Central States, acquiring pharmaceutical and biotechnology customers and expanding strategic accounts. Build and manage Salesforce pipeline, develop proposals, negotiate agreements, and close projects involving genomic assays, biomarker discovery, clinical trial assays, precision medicine, and companion diagnostics. Collaborate with scientific, commercial, and operational teams to shape customer solutions. Travel domestically and internationally approximately 30% of the time.

Experience and Education* 1 to 3 years of Network Operations Center or technical help desk experience.* High school diploma or equivalent. Trade certifications are highly preferred.* Experience working tickets in an IT service management platform.* Interest in building a career in enterprise network engineering, with a willingness to pursue certificationwhile on contract.

Technical Skills* Networking fundamentals: the OSI model, IP addressing and subnetting, VLANs, DNS, and DHCP.* Basic Cisco IOS command line navigation for interface status and port configuration.* Ticket handling in ServiceNow or a comparable IT service management platform.* Alarm triage in an enterprise monitoring tool such as SolarWinds.* Clear technical writing for knowledge base articles and ticket documentation.

• Microsoft Office and collaboration tool proficiency.

Communication and Stakeholder Engagement* Written and verbal communication skills sufficient to explain network and security concepts to both engineers and non-technical government stakeholders.

Preferred Certifications* CompTIA Network+ or A+.* CCNA, or active progress toward it.* ITIL v4 Foundation certification is preferred, given the requirement to unify operations under an ITSMframework., Sitting or standing at a desk for prolonged periods of time and consistent operation of a computer. Frequent communication and exchanging of accurate information via electronic communication, phones, and in person. Occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Valiant Solutions is a security-focused IT solutions provider with public clients nationwide. Named one of the fastest growing privately held companies by Inc. 5000, Washington Technology’s Fast 50, and Washington Business Journal’s Best Places to Work in the D.C. area, Valiant Solutions prides itself on providing its employees with great benefits and career development opportunities. As a company, we are just as committed to growing careers as we are to building world-class IT solutions, all while enjoying an unparalleled work-life balance. We are in a phase of tremendous growth and building the team that will take us to the next level. We seek people whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. Alongside our talented team, you’ll learn to think quickly on your feet and expand your own personal and professional skill set. Our management team will inspire you to consider new perspectives and challenge you to become a better practitioner in the fast-paced industry of IT security. We hire people we respect - and we trust them to deliver results leveraging their expertise. If you would enjoy working in a dynamic environment as part of a stellar team of professionals, then we invite you to apply online today.

Benefits Snapshot (includes, but not limited to)Valiant contributes 25% towards Health Coverage for Family and Dependents100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees100% Paid Certifications401K Matching up to 4%Paid Time OffPaid Federal HolidaysWellness & Fitness ProgramValiant University - Online Education and Training PortalFSA programs for: Medical Costs, Dependent Care, Transit, and ParkingReferral Bonuses

The salary range for this position is a general guideline and not a guarantee of compensation or salary. It has been benchmarked in relation to the scope of the role, market rate, and internal equity. The salary for this role is expected to be in the $70,000-$85,000 range. Where a candidate falls within the band can be determined based on one or more of the following: skillset, experience level, achievements, education, geographic location, security clearance, involvement in corporate tasks, and other non-discriminatory factors. In addition to the base salary, this role will include benefits as described above. Valiant reserves the right to adjust the salary range, experience requirements, and position responsibilities at any time without prior notice., An Hour Ago Remote or Hybrid 174K-198K Annually Senior level 174K-198K Annually Senior level Artificial Intelligence * Cloud * HR Tech * Information Technology * Productivity * Software * Automation Develops new business within major Health Life Sciences accounts, manages executive customer relationships, leads cross-functional virtual teams, aligns ServiceNow solutions to strategic outcomes, expands worldwide account resources, builds client relationships, and achieves license, renewal, and professional services revenue targets. Top Skills: Artificial IntelligenceCustomer Service ManagementIt Operations ManagementIt Service ManagementSecurity OperationsServicenow SOPHiA GENETICS, 140K-195K Annually Entry level 140K-195K Annually Entry level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Lead incident response consulting engagements, including client scoping, forensic and malware investigations, threat hunting, remediation planning, and executive communications. Coach junior analysts conducting host and network forensics across Windows, macOS, and Linux. Develop recommendations to improve clients’ security posture, produce reports for stakeholders and legal counsel, contribute thought leadership, and travel up to 30% as needed. Top Skills: Artificial IntelligenceAWSBro/ZeekGoogle Cloud PlatformLinuxmacOSMalware AnalysisAzureNetwork ProtocolsSuricataWindows

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