IT Field Service Technician

As a Field Service Technician, you will provide hands-on technical support for our national home improvement retail client, helping deliver the highest level of IT support within the industry.

The ideal candidate will be a self-starter with exceptional customer service and communication skills. This position requires someone who can work independently, manage their time effectively, troubleshoot technical issues, and maintain a professional and businesslike relationship with customers.

The Field Service Technician will support a variety of IT and data-related issues, provide prompt troubleshooting and resolution, complete assigned projects on schedule, and consistently document work performed. The technician must be comfortable making independent decisions in the field while maintaining communication with leadership and the customer., * Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

• Occasionally works at heights of 20’ to 25’, lift equipment training provided.
• Document efforts, issues and resolutions, close cases/tickets daily
• Experience desired in copper and Cat6 terminations.
• POS Systems repair
• Lexmark Printer repair
• Access point repair
• Thin client repair

Please Note: This is not a remote or office-based IT position. The technician is expected to travel to customer locations each workday using a company-owned vehicle. A valid driver’s license and eligibility to operate the company vehicle are mandatory conditions of employment for this position.

Join the Leader in the Delivery of Technology Solutions Who We Are:

Your Trusted Advisor For Everything IT. For more than 35 years, Compucom has helped enterprises source, deploy, and manage technology at scale. We started as a reseller - and that sourcing strength is still core to what we do. But today, we’re something more: one accountable partner bringing together technology sourcing, world-class managed services, AI and automation, and full lifecycle observability to turn technology investment into measurable business outcomes for our customers. Where we are: Local Presence. Global Reach. Compucom is headquartered in Fort Mill, South Carolina, with field service, logistics, sales, customer success, and delivery operations strategically positioned throughout North America. Our global delivery network spans the United States, Canada, Mexico, and India, enabling us to combine local expertise, scalable resources, multilingual support, and around-the-clock service delivery., * Can you work Monday-Friday 8am-5pm, 40 hours a week supporting a retail environment?

A valid driver’s license and the ability to safely operate a company-owned vehicle are absolute requirements of this position.

This is a field-based position requiring daily driving between customer locations in a company-provided vehicle. Candidates must possess and maintain a valid driver’s license, an acceptable driving record, and remain eligible to operate a company-owned vehicle throughout their employment.

The ability to drive a company vehicle is an essential function of this position. Candidates who are unable to meet the company’s driving requirements will not be eligible for this role.

• Must be able to work in physically demanding environment (Lifting up to 25-40lbs, bending, climbing, walking extensively)
• Exceptional Customer Service and relationship building competence.
• Must be self-motivated, punctual, and able to work independently.
• Must have a working cell phone.
• Travel within a radius of 25 to 150+ miles daily in a specific route, * Physical demand requirements are more than those for sedentary work and require walking, standing, climbing stairs, bending reaching, climbing, balancing etc. for extended periods of time. Are you able to fulfill these job duties?
• Do you have experience with network punch downs?
• Do you have a CompTia A+ certification or equivalent?
• Do you have laser printer hardware repair experience?

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance