IT Academic Applications Specialist

• Administer, support, and maintain academic technology applications and platforms, including the College’s LMS (Brightspace), ePortfolio Digication platform, and related instructional technologies.
• Provide technical consultation and support to faculty and staff on the effective use and integration of academic technology applications.
• Coordinate the implementation, configuration, testing, and ongoing support of academic technology applications and system integrations.
• Develop and deliver training, workshops, demonstrations, documentation, and other resources to promote effective use of academic technology.
• Collaborate with faculty, academic departments, Information Technology, CUNY, and vendors to resolve application issues and support technology initiatives.
• Support the integration and effective use of instructional technologies, including virtual classroom, multimedia, lecture capture, assessment, and digital learning tools.
• Monitor application performance, functionality, updates, and vendor releases; identify issues and coordinate appropriate resolutions.
• Assist with accessibility initiatives by reviewing digital content and academic technology applications for compliance with applicable accessibility standards, including ADA, Section 504, Section 508, and WCAG.
• Support the implementation of accessible and inclusive technology solutions that promote equitable access to teaching and learning resources.
• Assist with technology-related projects, system implementations, upgrades, migrations, and process improvements.
• Evaluate emerging technologies, including artificial intelligence and other innovative academic applications, and recommend solutions that support teaching, learning, and student success.
• Maintain documentation, procedures, and support resources for academic technology applications.
• Manage multiple projects and priorities, meet deadlines, and work effectively in a collaborative, service-oriented environment.

The position supports applications and platforms including the Brightspace Learning Management System (LMS), ePortfolio platform (Digication), instructional technology tools, multimedia applications, and related academic technology systems. The incumbent evaluates emerging technologies and assists with the implementation and continuous improvement of technology solutions aligned with institutional priorities., Assists in developing and implementing instructional systems to support the College’s academic mission.

• Administers and supports online learning communities, creating accounts and maintaining user populations
• Works with faculty developers and others to extend and enrich the use of instructional technology
• Consults with faculty members in the design and development of engaging, interactive, and instructionally sound technology applications across multiple platforms
• Delivers training programs, workshops, and seminars about instructional technologies; creates awareness in the College community on the features and benefits of various applications
• Solicits and evaluates feedback from the College community on the effectiveness of instructional technologies
• Performs other duties as assigned.

Bachelor’s Degree and four years’ relevant experience required., * Experience working in higher education, preferably within a public higher education institution.

• Experience supporting online, hybrid, and technology-enhanced courses through a learning management system, preferably Brightspace, and academic technology platforms such as Zoom, Panopto, Microsoft Teams, Blackboard Collaborate, or similar applications.
• Certification or formal training in Quality Matters (QM), OSCQR, or other online course quality assurance frameworks.
• Demonstrated knowledge and experience applying digital accessibility standards, including ADA, Section 504, Section 508, and WCAG 2.1/2.2, and developing accessible documents, captioned media, and digital learning materials.
• Experience applying project management principles to coordinate technology implementations, system upgrades, application integrations, and academic technology projects.
• Experience evaluating and implementing emerging educational technologies, including AI-enabled teaching and learning tools, and advising faculty on their effective, appropriate, and ethical use.
• Excellent written, verbal, presentation, and interpersonal communication skills, with experience facilitating workshops and faculty training, strong organizational and analytical abilities, and demonstrated problem-solving skills and the ability to manage multiple priorities in a collaborative environment.

$63,995 - $82,384

Salary commensurate with education and experience.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.