IT Manager

Job Purpose: The IT Manager is responsible for managing all technology systems, technology vendor relationships, and support for the business office, training facility, and arena game-day operations. This includes overseeing infrastructure for internal business systems, broadcast technology, team bench technology, cybersecurity, and documentation. This role ensures secure, reliable, and innovative IT solutions that optimize operations and overall efficiency. Primary Duties / Responsibilities:

• Oversee IT infrastructure, including network security, software systems, venue technology, and digital platforms. *
• Assist overall technology strategy and implementation to support game-day operations, business systems, fan engagement, and e-commerce platforms. *
• Manage vendor relationships for hardware, software, and specialized technology solutions, system reliability, cybersecurity, and scalability. *
• Help manage inventory, organization, and execution of company technology assets.
• Implement robust security protocols to protect financial transactions and fan information. *
• Evaluate emerging technologies to enhance fan engagement and operational efficiency.
• Ensure compliance with league regulations and data privacy laws. *
• Assist in standard operating procedures and documentation of best practices.
• Act as the point person for any issues related to business office equipment, IT, and general troubleshooting. *
• Other duties as assigned.

Game Day Duties/Responsibilities:

• Provide IT support during game days, press conferences, and live broadcasts. *
• Coordinate with media partners, league, arena, and broadcast partners for venue technology requirements. *
• Prolonged standing, walking and extended work hours.

Reporting Relationships: This position reports to: EVP & Chief Facilities Officer Do Other Positions Report to This Position? X No __ Yes If so, what titles report to this position and how many of each? Seasonal gameday staff as needed for Wings.

• Bachelor’s degree in IT, MIS, Computer Science, or related field (Master’s preferred).
• 5+ years of IT management experience.
• Expertise in networking, cloud systems, and cybersecurity.
• Familiarity with ticketing systems, broadcast technology, and arena operations.
• Certifications such as ITIL, PMP, or CISSP are a plus.
• Work Location & Hours: Work is performed in the office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for both Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.*, * Be extremely detailed oriented and organized. *
• Strong leadership and ability to perform under pressure during live events.
• Excellent communication and collaboration with business, facility, and arena operations staff.
• Strategic thinking with hands-on technical proficiency.*
• Have excellent interpersonal skills and the ability to maintain positive, productive and supportive working relationships.
• Be able to contribute to a team environment.
• Be able to multi-task, work independently and handle creative feedback. *
• Excel at managing multiple concurrent projects at once, be self-directed, work independently and handling creative direction/feedback.*
• Be able to easily adapt to situational changes.
• Be able to work extended hours including nights, weekends, and holidays as needed. *
• Be able to identify areas of opportunity and propose potential solutions while continuing to lead projects without interruption.

Physical Requirements*

• Prolonged periods of sitting at a desk, working on a computer, walking and extended work hours.
• Must be able to lift up to 15 pounds at a time.
• Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
• Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.