Professional Services Consultant Sr

*Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.

*Confirming technical and business objective requirements with our clients.

*In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client.

*In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations.

*Serving as the primary client interface from a technical perspective.

*Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements.

*Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.

*Creating and maintaining representative test environment for the ECM project team.

*Installing configured solution or assisting installation process onsite with client.

*Troubleshooting all technical issues through the life of the project.

*Creating and delivering client-facing implementation report/documentation detailing installation steps carried out.

*Providing assistance to resolve technically related implementation-specific defects that come through Support.

*Being a liaison with members of Development to provide input and to receive continual training.

*Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems.

*Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.

*Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated.

*Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization.

*Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects.

You’re the kind of person who:

Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today.

*Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology

*Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations

*Proficient in writing Batch Files, SQL Queries and related Syntax

*Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher

*Ability to travel an average of 25% (up to maximum of 50% during peak times)

Preferred qualifications for consideration:

*BA/BS Degree in Finance or technical field

*Hyland Software/OnBase Certification: OCI - OnBase Certified Installer (past or present certification)

*Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI

*Exposure to infrastructure concepts around storage, networking and virtualization