Office Operations Manager - Managed IT Services

Operations Management Engineer Scheduling Purchasing Client Services Executive Support

We’re Active IT, an established IT services business helping organisations keep their technology running smoothly, securely and efficiently.

Behind every great IT support team is someone making sure the right people are in the right place, clients are kept informed, suppliers deliver on time and the everyday details are taken care of.

That’s where you come in.

We’re looking for a proactive, highly organised Operations Manager to become a central part of our Windsor operation, coordinating our engineers, managing client and supplier administration, overseeing day-to-day business processes and providing trusted PA support to the Director.

This is a brilliant opportunity for someone who thrives on variety, enjoys taking responsibility and loves being the person everyone can rely on to get things done.

The Role at a Glance

Operations Manager Windsor, Berkshire with Hybrid Flex (subject successful onboarding) £35,000 £40,000

Service Operations: Engineer Scheduling Client Coordination Job Tracking Resource Planning

Business Support: Purchasing Suppliers Invoicing Renewals Office Administration

Director Support: Diary Management Correspondence Priorities Follow-Ups

Keep the Team Moving. Keep Clients Happy. Keep the Business Running.

You’ll be the organisational hub connecting our clients, engineers, suppliers and Director.

When a client needs support, you’ll help coordinate the response. When an engineer’s schedule changes, you’ll rearrange resources. When an order, invoice or project needs chasing, you’ll make sure it gets followed through.

You’ll also work closely with the Director, helping manage their diary, communications and priorities so they can focus on leading and growing the business.

It’s a hands-on role with plenty of moving parts, where being organised, resourceful and able to think on your feet really matters.

Where You’ll Make an Impact

Engineer & Service Coordination

• Managing engineers’ diaries, site visits and daily schedules
• Coordinating client requests and allocating work to the appropriate engineers
• Rearranging schedules quickly when urgent jobs, sickness or changing priorities arise
• Tracking open jobs and projects, following up to ensure work is completed
• Maintaining the engineers’ on-call rota
• Acting as a friendly, professional first point of contact for non-technical client enquiries

Purchasing & Business Operations

• Ordering IT hardware, software and licences from suppliers
• Obtaining supplier quotations to support client proposals
• Following up deliveries, returns and warranty claims
• Tracking software licences, subscriptions and renewal dates
• Preparing invoices, reconciling supplier bills and following up outstanding payments
• Maintaining staff attendance, holiday and absence records
• Keeping office administration, records and everyday processes organised

PA Support to the Director

• Managing the Director’s diary, appointments and meetings
• Screening and prioritising calls, emails and correspondence
• Arranging travel, bookings and meeting logistics
• Preparing documents, letters and business correspondence
• Following up outstanding actions and ensuring important priorities stay on track
• Handling confidential information with professionalism and discretion, Technology is at the heart of modern business, and behind every successful IT service is a team that needs to be coordinated, supported and kept one step ahead.

You’ll play a central role in making that happen, working closely with engineers, clients, suppliers and the Director.

This is a varied, responsible position where your ability to organise, prioritise and solve problems will make a genuine difference every day.

What We Offer

• Competitive salary
• A varied role combining operations, service coordination and executive support
• Direct working relationship with the Director
• Genuine responsibility for keeping day-to-day business activities running smoothly
• The opportunity to contribute to an established IT services business

Your Experience / Background / Previous Roles May Include Operations Manager, Service Operations Manager, Service Coordinator, IT Service Coordinator, Resource Coordinator, Engineer Scheduler, Service Delivery Coordinator, Office Manager, Business Operations Coordinator, Technical Services Coordinator, Operations & Administration Manager, Executive Assistant / Operations Coordinator.

If you’re a natural organiser who enjoys variety, thrives on responsibility and loves making a busy business run smoothly, we’d love to hear from you.

Join Active IT and become the person who keeps the people, priorities and processes connected.

You’re the kind of person who can have ten things happening at once and still know exactly what needs doing next.

You’re confident dealing with people, comfortable making decisions and naturally proactive when something needs sorting.

You don’t need to be an IT engineer or technical specialist, but you’ll be comfortable working alongside technical colleagues, learning the terminology and understanding how an IT services business operates.

You’ll ideally bring:

• Experience in operations coordination, office management, service delivery administration or a similarly varied role
• Strong scheduling, diary management and organisational skills
• Experience coordinating people, appointments, field teams or service requests
• Confidence managing suppliers, purchasing, invoices and general business administration
• Excellent Microsoft 365, Outlook and Excel skills
• Clear, professional communication with clients, colleagues and suppliers
• The ability to manage competing priorities and respond calmly to unexpected changes
• Strong attention to detail and a reliable approach to following tasks through
• Experience supporting a Director or senior manager, or the confidence to take on PA responsibilities
• Discretion, initiative and a practical, solutions-focused mindset

Experience in an IT managed services provider (MSP), technology business, technical service company or field engineering environment would be particularly valuable.

Above all, you’ll be energetic, dependable and exceptionally well-organised, with the confidence to take ownership and keep a busy business moving.